Senior Data & Process Analyst — Backup & Recovery Evolution

Lloyd's; Leeds; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading financial institution based in the UK is searching for a Customer Journey Manager to lead customer journey mapping and product development in their Backup & Recovery Lab. This role involves collaborating closely with cross-functional teams and product owners to ensure customer expectations are met during transitions from legacy systems to new tools. The ideal candidate should have robust technical competencies, strong communication skills, and a passion for customer-centric solutions. Competitive benefits offered.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

30 days’ holiday

Wellbeing initiatives and generous parental leave policies

Qualifications

• Experience in migrating and replacing legacy platforms.
• Experience in customer journey design and business analysis.
• Ability to work independently and collaboratively.

Responsibilities

• Lead journey and process mapping using tools such as Visio.
• Coordinate and align teams for seamless customer experiences.
• Manage large datasets to inform decision making.

Skills

Technical complexities handling

Customer journey design

Process mapping

Data analysis techniques

Agile delivery tools

Strong communication skills

Stakeholder management

Problem-solving skills

Tools

Excel

SQL

Jira

Confluence

Job description

A leading financial institution based in the UK is searching for a Customer Journey Manager to lead customer journey mapping and product development in their Backup & Recovery Lab. This role involves collaborating closely with cross-functional teams and product owners to ensure customer expectations are met during transitions from legacy systems to new tools. The ideal candidate should have robust technical competencies, strong communication skills, and a passion for customer-centric solutions. Competitive benefits offered.