Senior Customer Success Engineer - Data Resilience & DR

Veeam-Software; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

25 paid vacation days

Private medical insurance

Dental and vision insurance

Life insurance with enhanced coverage

Income protection after 26 weeks

Pension with employer match

Worldwide travel insurance

Job summary

Veeam Software is seeking a seasoned Customer Success Engineer in the United Kingdom to own onboarding, adoption, and resilience outcomes for the Veeam Data Platform. You will drive technical success plans, identify churn risks, and pursue migrations and upsell opportunities with a focus on DR/R efficacy.

You will lead recovery simulations, report resilience metrics, engage CISO/CIO stakeholders, and collaborate on campaigns to maximize ARR growth across 5–50 named accounts with $100K+ ARR.

Qualifications

• 5+ years in customer-facing engineering roles focused on data backup and recovery.
• Advanced level of English with additional language skills being a plus.
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DRR.
• VMCE certification required (may be completed post-hire).
• Experience translating business outcomes into technical adoption roadmaps.

Responsibilities

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders.
• Identify migration opportunities; analyze usage; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software architectures across the Veeam Data Platform.
• Run recovery simulations; track resilience with DRMM; deliver quarterly resilience reports.
• Monitor churn signals; define mitigation plans; support renewal strategy with technical insights.
• Build business cases; articulate value propositions for expansion; schedule reviews with stakeholders.
• Engage CISO/CIO stakeholders with risk/status updates; support roadmap discussions.
• Collaborate on campaigns to drive adoption and expansion; manage ARR-focused accounts.

Skills

Customer-facing engineering

English fluency

DR/R best practices

Protection plans design

Stakeholder management

Technical adoption roadmaps

Executive engagement

Cross-functional collaboration

Education

VMCE certification

AWS Solutions Architect (Associate/Professional)

Microsoft Azure Administrator or Solutions Architect Expert

Tools

Veeam Data Platform

Job description

Veeam Software is seeking a seasoned Customer Success Engineer in the United Kingdom to own onboarding, adoption, and resilience outcomes for the Veeam Data Platform. You will drive technical success plans, identify churn risks, and pursue migrations and upsell opportunities with a focus on DR/R efficacy.

You will lead recovery simulations, report resilience metrics, engage CISO/CIO stakeholders, and collaborate on campaigns to maximize ARR growth across 5–50 named accounts with $100K+ ARR.