Senior Customer Success Engineer

Veeam-Software; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

25 paid vacation days

Private medical insurance

Dental and vision insurance

Life insurance with enhanced coverage

Income protection after 26 weeks

Pension with employer match

Worldwide travel insurance

Job summary

Veeam Software is seeking a seasoned Customer Success Engineer in the United Kingdom to own onboarding, adoption, and resilience outcomes for the Veeam Data Platform. You will drive technical success plans, identify churn risks, and pursue migrations and upsell opportunities with a focus on DR/R efficacy.

You will lead recovery simulations, report resilience metrics, engage CISO/CIO stakeholders, and collaborate on campaigns to maximize ARR growth across 5–50 named accounts with $100K+ ARR.

Qualifications

• 5+ years in customer-facing engineering roles focused on data backup and recovery.
• Advanced level of English with additional language skills being a plus.
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DRR.
• VMCE certification required (may be completed post-hire).
• Experience translating business outcomes into technical adoption roadmaps.

Responsibilities

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders.
• Identify migration opportunities; analyze usage; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software architectures across the Veeam Data Platform.
• Run recovery simulations; track resilience with DRMM; deliver quarterly resilience reports.
• Monitor churn signals; define mitigation plans; support renewal strategy with technical insights.
• Build business cases; articulate value propositions for expansion; schedule reviews with stakeholders.
• Engage CISO/CIO stakeholders with risk/status updates; support roadmap discussions.
• Collaborate on campaigns to drive adoption and expansion; manage ARR-focused accounts.

Skills

Customer-facing engineering

English fluency

DR/R best practices

Protection plans design

Stakeholder management

Technical adoption roadmaps

Executive engagement

Cross-functional collaboration

Education

VMCE certification

AWS Solutions Architect (Associate/Professional)

Microsoft Azure Administrator or Solutions Architect Expert

Tools

Veeam Data Platform

Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world's biggest brands.

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes.Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You'll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value

What You'll Do

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5-50 Enterprise and Commercial-Named accounts with $100K+ ARR.
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership

What You'll Bring

• 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
• Advanced level of English (Spanish / German / French nice to have)
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
• VMCE certification required (may be completed post-hire within an agreed timeframe).
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
• Excellent communication, cross-functional collaboration, and stakeholder management skills.

What You'll Get

• 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical, dental, and vision insurance with dependent enrolment
• Life insurance with enhanced coverage and global 24/7 protection
• Income protection after 26 weeks, covering a portion of salary
• Defined contribution pension plan with employer match
• Worldwide travel insurance for business and leisure, with option to enroll dependents
• Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice , which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.