Senior Customer Success Architect - Data & Platform Expert (EMEA)

Amplitude; England; On-site; GBP 70,000 - 110,000; Full time

Job summary

Amplitude is seeking a Customer Success Architect for our EMEA Customer Success team. You’ll act as the technical expert on complex and high-priority customer engagements—from implementation through adoption to renewal.

The ideal candidate has 5–8 years of enterprise, customer-facing tech experience and a strong curiosity for how things work. You’ll collaborate with Product, Engineering, Platform Support, and Customer Success to optimize data workflows and governance.

Qualifications

• 5+ years of customer-facing technical experience with enterprise accounts.
• Proficiency in modern web/mobile development concepts (SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
• Strong execution and customer service orientation with the ability to drive outcomes.
• Excellent verbal and written communication, able to explain complex technical concepts to varied stakeholders.

Responsibilities

• Develop mastery of Amplitude products to advise on taxonomy design, instrumentation, and data governance.
• Guide customers in integrating Amplitude into data flows and business processes.
• Serve as a trusted technical advisor and report trends to optimize processes and services.
• Collaborate with Product, Engineering, Platform Support, and Customer Success teams to improve data management.

Skills

Customer-facing tech experience

SQL

JavaScript

Java

Python

Android

iOS

RESTful APIs

Job description

Amplitude is seeking a Customer Success Architect for our EMEA Customer Success team. You’ll act as the technical expert on complex and high-priority customer engagements—from implementation through adoption to renewal.

The ideal candidate has 5–8 years of enterprise, customer-facing tech experience and a strong curiosity for how things work. You’ll collaborate with Product, Engineering, Platform Support, and Customer Success to optimize data workflows and governance.