Senior Customer Service Leader - UK & Europe | Hybrid, 10% Bonus

Page Personnel; Sheffield; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

A leading global product supplier based in Sheffield is seeking a Senior Customer Service Manager to oversee the UK and European Customer Service functions. The role involves managing teams remotely and onsite to ensure excellent service levels across various customer interactions. The ideal candidate will have significant experience in customer service leadership, stakeholder management, and implementing new technologies. Competitive salary offers up to £60,000 plus benefits including a performance-based bonus and medical insurance.

Benefits

10% performance-based bonus

25 days holiday plus bank holidays

Private Medical Insurance

International travel opportunities

Qualifications

• Experience leading customer service or contact centre functions.
• Hands-on experience with implementing new technologies.
• Strong people leadership skills and experience managing teams.

Responsibilities

• Manage the UK Customer Service function and European Customer Service remotely.
• Ensure all teams provide top-tier service to customers across various channels.
• Drive performance focusing on service level agreements.
• Identify areas for improvement and efficiency.
• Collaborate with internal logistics and third-party carriers.

Skills

Leadership

Stakeholder management

Customer service experience

Experience with AI and new technologies

Tools

SAP

Salesforce

Job description

A leading global product supplier based in Sheffield is seeking a Senior Customer Service Manager to oversee the UK and European Customer Service functions. The role involves managing teams remotely and onsite to ensure excellent service levels across various customer interactions. The ideal candidate will have significant experience in customer service leadership, stakeholder management, and implementing new technologies. Competitive salary offers up to £60,000 plus benefits including a performance-based bonus and medical insurance.