Senior Customer Service Advisor

Sedgwick; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance services company is seeking a Senior Customer Service Advisor to deliver exceptional service and lead a dynamic team from home. The role requires bilingual proficiency in English and Spanish, strong problem-solving abilities, and customer service expertise. You'll handle complex queries, mentor junior advisors, and ensure high-quality interactions. With a competitive salary and a focus on work-life balance, this is an excellent opportunity for a proactive individual passionate about making an impact in the insurance industry.

Benefits

Competitive salary

Self Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Private healthcare plan

Life assurance

Group Income Protection

Qualifications

• Fluent in English and Spanish, both written and oral.
• Experience resolving complex customer queries.
• Strong attention to detail for accurate data entry.
• Ability to handle high volumes of calls and emails.
• Proficient in problem-solving and de-escalation.
• Experience mentoring and supporting peers in customer service roles.
• Excellent interpersonal and communication skills.

Responsibilities

• Deliver exceptional service and resolve complex queries.
• Mentor junior advisors and share best practices.
• Maintain quality standards and accurate data entry.
• Handle high volumes of calls and emails effectively.

Skills

Bilingual proficiency – Fluent in English and Spanish

Customer service expertise

Attention to detail

Multitasking ability

Problem-solving skills

Technical proficiency in Office 365

Previous experience in customer service

GCSE level or equivalent qualification

Interpersonal skills

Team collaboration

Leadership qualities

Education

GCSE level or equivalent qualification

Tools

Office 365

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Senior Customer Service Advisor

Job Location: UK - Remote
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
Join Sedgwick as a Senior Customer Service Advisor – Deliver Exceptional Service and Lead by Example in a Dynamic, Home-Based Role.

Join us as a Senior Customer Service Advisor and become the go-to expert for complex customer queries. You’ll deliver outstanding service across calls and emails, resolve issues quickly, and ensure every interaction reflects our brand values. Beyond handling queries, you’ll mentor junior advisors, share best practices, and help drive team success.

Fluent in English and Spanish, you’ll bring strong communication skills, attention to detail, and problem-solving ability to a fast-paced, dynamic environment. If you’re passionate about customer experience and ready to lead by example, this is your chance to make an impact.

The skills you will have when you apply:

• Bilingual proficiency – Fluent in English and Spanish (written and oral).
• Customer service expertise – Strong ability to deliver exceptional service and resolve complex queries.
• Attention to detail – Accurate data entry and ability to maintain quality standards.
• Multitasking ability – Comfortable managing high volumes of calls and emails simultaneously.
• Problem-solving skills – Advanced capability to resolve issues and de-escalate challenging situations.
• Technical proficiency – Skilled in using Office 365 and related tools.
• Previous experience – Proven background in customer service roles.
• Educational standard – GCSE level or equivalent qualification.
• Interpersonal skills – Excellent communication and relationship-building abilities.
• Team collaboration – Ability to work effectively in a busy team environment.
• Leadership qualities – Experience mentoring and supporting peers.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection
• Employee assistance programme for employee wellbeing

Other benefits

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn’t just a position, it’s a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you’ll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn’t just a job; it’s an opportunity to shape the future of insurance.

Next steps for you:

Think we’d be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.