Senior Customer Account Manager

Reevr Talent Ltd; Thame; On-site; GBP 40,000 - 50,000; Full time

Job summary

A dynamic manufacturing company in Thame is seeking a Senior Customer Account Manager to lead and develop their Account Management team. This role involves managing customer accounts, optimizing processes, and fostering a culture of continuous improvement. The ideal candidate has strong leadership skills and experience in a manufacturing environment. The position offers an annual salary of £40,000-£50,000, with onsite working hours.

Qualifications

• Proven leadership and team management experience.
• Previous experience in a customer account management role within a manufacturing environment.
• Strong track record of delivering improvement and change in a business environment.

Responsibilities

• Lead and manage the Account Management team.
• Manage a team of five, with planned future growth in headcount.
• Review and improve ways of working, including optimising the use of our ERP system.

Skills

Leadership

Team Management

Customer Account Management

Process Improvement

Communication Skills

Tools

ERP Systems

Job description

Overview

Senior Customer Account Manager (Manufacturing) — Location: Thame, Oxford
Salary: £40,000-£50,000 depending on experience
Onsite working, Hours: 8:00am – 4:30pm Monday to Thursday, 8:00am – 2:00pm on Fridays

We are going through a period of continued growth; to support this expansion, we are seeking a Senior Customer Account Manager to lead and develop our Account Management team.

Responsibilities

• Lead and manage the Account Management team, acting as the first point of escalation and resolution.
• Manage a team of five, with planned future growth in headcount.
• Represent the team across the wider business and champion effective collaboration.
• Review and improve ways of working, including optimising the use of our ERP system (ASC) to drive efficiency.
• Strengthen business reporting and analysis for all aspects of order fulfilment.
• Foster a culture of continuous improvement, teamwork, and customer focus.
• Manage both existing, new, and legacy customer accounts.

Skills & Experience

• Proven leadership and team management experience.
• Previous experience in a customer account management role within a manufacturing environment.
• A strong track record of delivering improvement and change in a business environment.
• Experience with ERP systems (ASC knowledge is an advantage but not essential).
• Excellent influencing, communication, and stakeholder management skills.
• Strong organisational and problem-solving abilities.
• Previous office and people management experience.
• Data-driven and computer literate, with experience managing orders across customer portals.
• Process improvement mindset.

The appointed Senior Customer Account Manager will have the opportunity to shape and grow a new role within a fast-growing business with plenty of scope for process improvement and system enhancement.