Senior CRM Consultant

Massive Rocket Limited; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a CRM Consultant to drive impactful marketing campaigns across various channels. In this role, you'll leverage your expertise in the Braze platform to execute and optimize CRM initiatives, ensuring alignment with client strategies. You'll collaborate with cross-functional teams, manage large datasets, and deliver tailored solutions that enhance customer engagement. Join a fast-paced, remote work environment that values growth, learning, and innovation, while offering flexible vacation policies and career advancement opportunities.

Benefits

Flexible Vacation Policy

Organized Team Events

Supportive Work Culture

Career Progression Opportunities

Qualifications

• 5+ years in CRM roles, focusing on campaign execution.
• Experience with Braze, Salesforce, or HubSpot.
• Strong digital marketing and data analysis skills.

Responsibilities

• Lead execution of CRM initiatives on the Braze platform.
• Design and execute targeted marketing campaigns.
• Analyze customer data to drive campaign success.

Skills

CRM Campaign Management

Attention to Detail

Digital Marketing Knowledge

Interpersonal Skills

Data Analysis

Education

Bachelor's Degree in Marketing or related field

C1 Level English Proficiency

Tools

Braze

Salesforce Marketing Cloud

HubSpot

SQL

Job description

Who We Are

Massive Rocket is a high-growth Braze & Snowflake agency that has made significant strides in connecting digital marketing teams with product and engineering units. Founded just 5 years ago, we have experienced swift growth and are now at a crucial juncture, aspiring to reach $100M in revenue. Our focus is on delivering human experiences at scale, leveraging the latest in web, mobile, cloud, data, and AI technologies. We pride ourselves on innovation and the delivery of cutting-edge digital solutions.

Every role at Massive Rocket is Entrepreneurial - Successful people at Massive Rocket will not only think about their role but understand the roles around them, their goals and contribute to the success and growth of their team, customers and partners.

What We Offer

Fast-moving environment – you will never stop learning and growing

️ Supportive and positive work culture with an emphasis on our values

International presence – work with team members in Europe, the US, and around the globe

???? 100% remote forever

Flexible Vacation Policy

️ Career progression paths and opportunities for promotion/advancement

Organised team events and outings

What we’re looking for

As a CRM Consultant at Massive Rocket, you'll play a pivotal role in planning, executing, and optimizing CRM campaigns across multiple channels, such as email, SMS, push notifications, content cards, and WhatsApp…etc. While you won't be responsible for creating or leading strategy development, you will meticulously plan and execute campaigns based on strategies provided by our clients or developed by our strategy team. You'll collaborate closely with our clients, working hand-in-hand to translate campaign strategies into impactful initiatives that drive results. You'll guide our project team to success, ensuring seamless execution, efficient operations, and exceptional client satisfaction.

Responsibilities

• Lead the execution of CRM initiatives within the Braze platform for our clients across various channels

• Configure and customize the Braze platform to implement agreed-upon strategies and campaigns

• Design and execute targeted marketing campaigns using Braze’s messaging capabilities

• Utilize Braze's segmentation and personalization features to tailor campaigns to specific audience segments.

• Collaborate with the strategy team or other relevant stakeholders to ensure alignment between strategy and execution

• Partner with clients to understand their needs and develop tailored solutions that deliver lasting results.

• Manage and analyze large datasets to understand customer behavior and trends.

• Master Braze and its features to deliver innovative solutions that elevate our clients' success.

• Relevant document and reporting creation (e.g Measure and report on the performance metrics of executed campaigns..etc)

Qualifications

• 5+ years of experience in a Marketing Automation Specialist in the CRM space

• Strong skills in working with Braze, Salesforce Marketing Cloud or HubSpot

• Attention to detail, including QA of CRM Campaigns, Integrations & relevant documentation, ensuring accuracy and alignment with best practices

• Strong knowledge of digital marketing

• Understanding of relational databases and data structures

• Proactive mindset and ability to work in cross-functional teams

• Strong interpersonal and communication skills gained through experience in a client service environment (e.g., agency, client-facing role..etc)

• Experience working an agency setting or client facing roles

• C1 level of English proficiency

Helpful skills

• Braze Certifications ( i.e Practitioner, Marketer)

• Extensive experience working with Braze platform, demonstrating proficiency in utilizing its features

• Experience in data analysis leveraging SQL

During the process, please note the following requirements and preparations:

- Massive Rocket has aBring Your Own Device (BYOD)policy — you will be expected to use your own equipment for work.

- Avalid work visais required — Massive Rocket does not provide sponsorship at this time.

- You may be asked to provideproof of identification, such as a passport, ID card, or utility bill (gas, water, electricity).

- Two referencesmay be requested — please be prepared to share names, relationship to you, and contact details (email and mobile).

- Contractors only:Proof of incorporation and valid insurance coverage is required.

Note: Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position.