Senior Credit Controller

K3 Capital Group PLC; Farnworth; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A leading financial services firm in the UK seeks a Credit Control Officer to manage the Quantuma ledger, requiring two years' experience in credit control. The role involves updating records, managing correspondence, and liaising with customers and debt collection agencies. Strong communication and organizational skills are essential. This position offers a salary of £30,000 to £32,000, a hybrid work arrangement, and comprehensive benefits including holidays and a pension scheme.

Benefits

26 days holiday + 1 celebration day

Pension scheme with 4% employer contribution

Death in Service – 4× salary

Cashback plan (Health & Welfare)

Qualifications

• Minimum 2 years’ experience within a credit control/debt collection role.
• Experience using Microsoft Teams and Outlook advantageous.
• Good standard of communication skills, both written and verbal.
• Intermediate in Excel with VLOOKUPs and Pivot tables.
• Strong organisational skills, with the ability to multitask and prioritise.

Responsibilities

• Proactively manage the Quantuma ledger across multiple offices.
• Update Iplicit with correspondence notes.
• Allocate payments received.
• Manage credit control inbox and escalate issues.
• Conduct weekly debtors meetings with reports.
• Build relationships with customers for smooth account management.
• Liaise with debt collection agency for non-paying accounts.

Skills

Credit control experience

Communication skills

Microsoft Teams proficiency

Excel (VLOOKUPs, Pivot tables)

Strong organisational skills

Job description

Overview

You will proactively manage the Quantuma ledger which incorporates a significant number of offices throughout the UK and overseas. Unlike most credit control roles, this bespoke ledger requires an individual with the knowledge and maturity to take on and understand the needs of each office. In some cases, some offices simply need regularly reminders as to the status of their ledgers whereas others will ask for you assistance in collecting outstanding invoices undertaking proactive credit control via phone an email. Pre‑legal knowledge is preferable as indeed is a reasonable understanding of the insolvency world.

Responsibilities

• Updating Iplicit with notes of all correspondence to/from client.
• Allocation of payments received.
• Sharing responsibility of managing the credit control inbox (email).
• Conduct weekly debtors meeting with Credit Control Manager and circulating said report to the wider business.
• Escalate all problematic issues to Credit Control Manager.
• Communicate with other offices to ensure issues causing the delay in customer invoices are dealt with promptly.
• Build relationships with customers to ensure smooth running of accounts.
• Liaise with external debt collection agency regarding the outsourcing of any non‑paying accounts.

Qualifications

• Minimum 2 years’ experience within a credit control/debt collection role.
• Experience using Microsoft Teams and Outlook advantageous.
• Good standard of communication skills, both written and verbal.
• Intermediate in Excel (VLOOKUPs, Pivot tables).
• Strong organisational skills, with the ability to multitask and prioritise.

Benefits

• K3 Capital Group – a multidisciplinary group of professional services businesses advising UK SMEs with some operations overseas.
• Monday to Friday 8:30 am to 5:00 pm.
• Salary: £30,000 – £32,000.
• 1 day hybrid.
• Permanent contract.
• 26 days holiday + 1 celebration day.
• Pension scheme – 4% employer contribution.
• Death in Service – 4 × salary.
• Cashback plan (Health & Welfare).