Senior Credit Analyst, Financial Health

Monzo; City Of London, Cardiff; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A progressive finance company in London is looking for a candidate to develop credit risk strategies focusing on financial health. The role involves working with various teams to improve customer engagement and support those facing financial difficulties. Ideal candidates will have experience in unsecured lending, strong analytical skills, and a collaborative mindset. This position offers flexible working and a generous learning budget.

Benefits

Learning budget of £1,000 per year

Flexible working hours

Visa sponsorship available

Relocation assistance to the UK

Distributed working options within the UK

Qualifications

• Experience managing customers in financial difficulty.
• Understanding of unsecured retail lending market dynamics.
• Ability to analyze complex data sets effectively.

Responsibilities

• Develop strategies to rehabilitate customers in financial difficulty.
• Design and monitor financial health strategies.
• Collaborate on product changes and customer journeys.

Skills

Experience in unsecured retail lending

Strong analytical and data capabilities

Technical coding skills (SQL)

Understanding of UK lending regulations

Project management and coordination

Strong communication skills

Collaborative team player

Tools

SQL

Python

Looker

Job description

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Our Borrowing business is growing rapidly across both existing products and the planned launch of new initiatives. We aim to create a genuine feel‑good factor when it comes to personal credit.

We’re not about selling products - we want to solve problems and change lives because Money never felt like Monzo ❤️

The primary goal of our Financial Health team is supporting customers tackling tough financial situations. It is essential that from the very start, we're on the same page about our collective responsibility: providing thoughtful support and practical options to those in need.

With your experience of developing credit risk strategies for collections and recoveries, you'll help to devise strategies that engage our customers and help them to get back to a sustainable financial position. You will be responsible for supporting the impact assessment of new financial health treatments and forecasting arrears portfolio movements across all of our products (Flex, personal loans and overdrafts). You will work with colleagues across Borrowing, Finance and Operational teams to make sure we are delivering value to our customers and the business through our Financial Health product offering.

• Working on initiatives to improve our portfolio health by engaging and rehabilitating customers in financial difficulty
• Supporting the design and roll‑out of financial health strategies by finding patterns in the data and translating these into insights
• Design and monitor impact assessment and forecasting models for financial health activities (payment plans, promises, customer engagement pre‑arrears and in arrears)
• Developing, maintaining and monitoring our credit models to assess net present value of arrears cohorts / segments to drive strategic business decisions
• Working alongside people from engineering, marketing, product, risk and control to design and deliver product changes
• Supporting the design and roll‑out of new products and customer journeys
• Assessing how the arrears portfolio will perform over time across products. Work with the Capital Impairment Forecasting team to input into budget and forecast on the arrears portfolio and ensure accurate forecasting.
• Work with Operational teams to ensure accurate forecasting of Financial Health activities and related capacity requirements.

Qualifications

• You have experience in unsecured retail lending (e.g. personal loans, credit cards, overdrafts, etc.) with exposure to managing customers in financial difficulty
• You have an understanding of how the unsecured retail lending market works especially for distressed portfolios with customers in potential financial difficulty
• You have strong analytical and data capabilities, backed up by technical coding skills. SQL is a must-have, Python and Looker experience is a plus.
• You have a working understanding of the regulations that apply to lending in the UK, especially Consumer Duty.
• You thrive in a fast‑paced environment and are keen for the chance to improve our products and help ship changes to our customers
• You are a strong communicator, able to cut through complex problems and articulate decision points
• You have some experience in project management and coordination across teams
• You work well collaborating in a team with diverse skill‑sets
• You are highly motivated and energised by the idea of bringing positive impact to our customers and Monzo

Interview Process

Our interview process involves 4 main stages:

• Take home task
• Final stage (x3 interviews) consisting of a case study, role specific interview and values interview

Our average process takes around 3–4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [e-mail].

Benefits

✈️ We can help you relocate to the UK

✅ We can sponsor visas

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

Equal Opportunity

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊