Contract Manager

Samsic UK; West of England; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Company Car

Car Allowance

Bonus

35 days holiday

Job summary

Samsic UK is seeking an experienced Contract Manager to lead multi-site cleaning operations for a major account. You will drive client satisfaction, oversee recruitment, supervision, audits, and health and safety, and build strong relationships across sites.

Based across our Wales and The South West regions, the role requires early start hours and a proactive, people-focused manager who can deliver consistent standards while developing the team.

Qualifications

• Experience in managing commercial cleaning accounts is essential.
• Motivated management style with experience in recruitment, on-boarding, training and development.

Responsibilities

• Management of multiple sites.
• Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction at each site, via the Quality Service Level Indicator/ECAT procedure.
• Manage all recruitment, induction and training for new staff
• Conduct regular site audits and conduct Health & Safety training for all staff
• To ensure all client queries and complaints are dealt with in a timely and effective manner.
• To ensure adequate supplies and equipment are available for all teams' at each site.
• To resolve any disciplinary/ grievance matters in line with company policy and procedure.
• To provide ongoing and structured guidance, coaching and training to staff.

Skills

People management

Client liaison

Recruitment & training

Health and safety awareness

Education

Health and Safety qualification

Job description

Contract Manager - Contract Cleaning

Salary: £30,000 - £32,000 + Company Car/Car Allowance + Bonus + 35 days holiday

The Patch: Wales and The South West

Are you an experienced Cleaning Manager looking for an opportunity to manage a multi-site key account and work for a company that genuinely invests in its people?

We're an award-winning international provider of commercial cleaning, security and integrated soft services, delivering exceptional services to some of the world's leading FM organisations. Following our recognition as Best Company to Work For at the European Cleaning & Hygiene Awards 2025, we're continuing to grow-and we're looking for an ambitious Cleaning Manager to grow with us.

Managing multiple sites you will be responsible for cleaning operations leadership duties including recruitment, training, staff management, audits, Health and Safety and client relationship building.

What You’ll Receive

• Company Car or Car Allowance
• 35 days' holiday (including Bank Holidays)

Key Responsibilities

• Management of multiple sites.
• Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction at each site, via the Quality Service Level Indicator/ECAT procedure.
• Manage all recruitment, induction and training for new staff
• Conduct regular site audits and conduct Health & Safety training for all staff
• To ensure all client queries and complaints are dealt with in a timely and effective manner.
• To ensure adequate supplies and equipment are available for all teams' at each site.
• To resolve any disciplinary/ grievance matters in line with company policy and procedure.
• To provide ongoing and structured guidance, coaching and training to staff.

About You

• Experience in managing commercial cleaning accounts is essential
• Motivated management style with experience in recruitment, on-boarding, training and development
• Passionate about people
• Health and Safety qualification or experience in this area
• Client liaison experience
• Full clean driving licence
• Able to spread your time from Monday to Friday between shifts from 6am and 9pm

Our Commitment

We're committed to creating a business that's innovative, inclusive and sustainable. As Contract Manager, you'll help champion our culture, support our Innovation and Social Mobility initiatives and contribute towards our ambition of becoming Carbon Neutral by 2030.