Senior Contract Manager

CBW Staffing Solutions Limited; Dartford; Hybrid; GBP 63,000 - 75,000; Full time

Job summary

A leading building maintenance contractor is seeking a Senior Contract Manager to oversee multiple commercial properties in the South East. The role involves ensuring client satisfaction, managing KPIs, and leading a team effectively. The ideal candidate must possess relevant qualifications and experience in managing mobile businesses. This position offers flexibility with a base in Kent and opportunities for professional growth.

Qualifications

• Must be fully electrically or mechanically qualified.
• Proven experience managing mobile businesses.
• Strong leadership and teamwork skills.

Responsibilities

• Ensure client satisfaction levels are met.
• Manage KPIs and contractual agreements.
• Lead the site team effectively.

Skills

Team player

Problem-solving

People management

Communication skills

Education

Recognised apprenticeship

C&G, HNC/HND qualification

Job description

Senior Contract Manager – Multi Site - Commercial Maintenance – Kent based - up to 75k

Would you like to work for an established, stable building maintenance contractor? Do you have experience of managing multi-site contracts? Would you like to have the flexibility to work from the Kent based office or client's premises? If so, this could be the role for you...

One of the established names in the commercial building maintenance industry is looking to recruit a multi-site Senior Contract Manager to cover a number of key commercial properties in and around Central London and the South East.

They are looking for a manager who will be able to provide a first class customer service and be able to organise, manage and motivate their team.

Time will be spent during the working week based out of the Kent office with travel to each of the locations as and when needed.

The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows:

• Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.
• Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.
• Ensure contractually agreed KPIs / SLAs are met.
• Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
• Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.
• Provide leadership and management to the site team as necessary.

Applicants for this role must be able to meet the following criteria:

• Recognised apprenticeship and fully electrically or mechanically qualified to recognised level ie C&G, HNC/HND.
• Proven experience and involvement in managing mobile businesses.
• A strong and committed team player capable of prioritising and solving problems often under pressure, utilising innovative solutions.
• Must be a team player committed to working in a quality and professional environment.
• Strong people management skills.
• Excellent written and verbal communication skills.