Senior Content Designer (12 Months)

NatWest Group; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial services provider seeks an experienced Senior Content Designer in Manchester to create and optimize engaging content for embedded finance products. You will collaborate with various teams, champion content-first design, and ensure that products meet customer needs while managing multiple priorities. Candidates should have strong experience in financial services content design and tools like Figma, Jira, and Confluence.

Qualifications

• Strong experience working as a content designer in financial services.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience creating inclusive content for different accessibility needs.

Responsibilities

• Design, write, and iterate on high-quality content including user flows and microcopy.
• Define and drive the content design for multiple embedded finance products.
• Collaborate closely with Product Design and internal stakeholders.

Skills

Experience as a content designer

Figma proficiency

Jira proficiency

Confluence proficiency

Organizational skills

Attention to detail

Empathy for users

Agile delivery experience

Job description

Join us as a Senior Content Designer

• We are looking for an experienced and proactive Senior Content Designer to join our growing Product Design team to help us build and deliver the next generation of embedded financial services.
• You’ll collaborate with product owners, internal business stakeholders, operational teams, technology specialists and designers to define content requirements and strategy that best achieve business goals
• This is a great opportunity to develop your knowledge and skills while making a real difference for our customers

What you’ll do

As a Senior Content Designer , you’ll design, write, and iterate on high‑quality content, including user flows, microcopy, error messages and customer lifecycle communications.

Additionally, you’ll be:

• Reporting to the Senior Design Manager and you will be defining and driving the content design for multiple embedded finance products (savings, lending, point‑of‑sale) and internal tools
• Acting as the subject matter expert for content design, championing the value of content‑first design across the organisation
• Collaborating closely with our Product Designers and internal stakeholders (including Product, Research, Engineering, Client Success and Compliance) to design solutions to customer problems, creating the best possible customer experience
• Building and encouraging a culture of iterative experimentation, with content and customer understanding being the focus
• Helping onboard new clients, engaging with key stakeholders to make sure their products are appropriately customised in line with our standards and regulatory requirements
• Managing the content guidelines and design system components, ensuring consistency and scalability

You’ll need strong experience working as a content designer in financial services, with the ability to manage multiple, competing priorities in a fast‑paced environment.

You’ll also need:

• Experience working with tools like Figma, Jira and Confluence
• A proven ability to design and optimise best‑in‑class content for products
• Empathy for users, with experience creating inclusive content for different accessibility needs
• Strong organisation skills and astute attention to detail
• Experience of Agile delivery methods and teams