Senior Communications Review Specialist - 12-month FTC

AXA UK; Royal Tunbridge Wells; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading health insurance firm in Royal Tunbridge Wells is seeking a Communications Review Specialist. This role involves reviewing customer communications to ensure compliance with regulations, enhancing clarity and fairness. Candidates should possess strong communication skills and a solid understanding of financial promotions. Competitive salary up to £45,000 and flexible working options available.

Benefits

Competitive salary up to £45,000

Performance-based bonus

Contributory pension scheme

25 days annual leave plus Bank Holidays

Wellbeing services

Qualifications

• Understanding of Financial Promotions rules and ASA guidance.
• Ability to influence stakeholders at all levels.
• Experience dealing with policy terms and conditions.

Responsibilities

• Review customer-facing communications to reduce business risks.
• Ensure marketing materials are compliant with FCA regulations.
• Manage workloads effectively to meet deadlines.

Skills

Good understanding of AXA Health products

Excellent understanding of ICOBS rules

Experience in the financial services/insurance industry

Excellent verbal and written skills

Highly developed attention to detail

Self-motivation

Job description

Overview

Are you passionate about ensuring communications are both compelling and compliant? As a Communications Review Specialist in our first line defence team, you’ll play a vital role in shaping how we engage with customers across the UK. From financial promotions to core product messaging, your expertise will safeguard customer trust, protect our brand, and support our commitment to treating customers fairly. This is a unique opportunity to blend regulatory acumen with creativity, working at the centre of a growing health insurer where your approvals truly matter

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You\'ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you’ll be doing

• Meticulously reviewing a huge variety of customer facing communications and Financial Promotions, ensuring any areas of concern are rectified to reduce risk to the business and drive good customer outcomes.
• Making sure approved marketing materials are clear, fair, and balanced.
• Ensuring materials comply with FCA regulation and ASA guidance, correctly reflect product benefits, meet clear communications and Consumer Duty requirements.
• Working with communication owners on any required changes to ensure their communications are compliant, clearly explaining your rationale.
• Managing workloads effectively and pragmatically to ensure deadlines are achieved.
• Liaising with key stakeholders across the business.

What you’ll bring

• Good understanding of AXA Health and third-party business and products.
• Excellent understanding of the ICOBS rules, particularly the Financial Promotions rules as well as ASA guidance.
• Experience of reviewing communications within the financial services/insurance industry
• Ability to work with and influence key stakeholders at all levels across the business
• Excellent verbal and written skills
• Highly developed attention to detail
• Experience of dealing with policy terms and conditions.
• Ability to work quickly and accurately whilst prioritising urgent tasks.
• Ability to pivot successfully between diverse types of communications and content.
• Self-motivation.
• Excellent understanding of the principles of insurance.
• A drive to ensure great customer outcomes.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary up to £45,000 dependent on experience
• Discretionary company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

Who we are

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.