Senior Client Success & Hire Controller

Sunbelt Rentals UK & Ireland; Colnbrook; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading equipment rental provider in the UK is seeking a Hire Controller to join their Customer Service team. In this role, you will manage customer interactions through various channels, ensuring a best-in-class service experience. Ideal candidates will have a background in customer service, the ability to build relationships, and the initiative to optimize service delivery. This position offers a rewarding flexible compensation package and the opportunity to impact customer satisfaction directly.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Qualifications

• Experience in a customer service environment is preferred.
• Ability to manage customer relationships effectively.
• Willingness to think on your feet and adapt to situations.

Responsibilities

• Deliver best-in-class service to customers.
• Manage orders from enquiry to post-hire feedback.
• Build and maintain relationships with customers.

Skills

Communication skills

Customer relationship management

Initiative

Upselling

Job description

A leading equipment rental provider in the UK is seeking a Hire Controller to join their Customer Service team. In this role, you will manage customer interactions through various channels, ensuring a best-in-class service experience. Ideal candidates will have a background in customer service, the ability to build relationships, and the initiative to optimize service delivery. This position offers a rewarding flexible compensation package and the opportunity to impact customer satisfaction directly.