Senior Client Services Voice Specialist

Ss&c Technologies, Inc.; Burnley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Professional development reimbursement

SS&C University access

Competitive holiday scheme

Wellbeing benefits

Diversity & Inclusion

Hands-On training

Job summary

SS&C Technologies, Inc. is seeking a customer service professional in the United Kingdom to provide an effective and efficient service to customers primarily by telephone, but by any appropriate means of communication.

You will help enhance our reputation as a truly customer-focused company. You will respond to CSV goals, support colleagues, attend team meetings, and strive to exceed KPIs, SLAs, and KRAs with a focus on quality, productivity, and accuracy while delivering outstanding customer

Qualifications

• Minimum of 2 years customer service experience with a focus on quality, productivity and accuracy.
• Ability to use complex IT systems to access information and assist customers.
• Ability to analyse and interpret information to provide clear answers.
• Excellent communication skills for dealing with challenging customers.
• Demonstrates empathy and maintains professionalism under pressure.
• Independent with the initiative to resolve issues and improve service.

Responsibilities

• Provide an effective and efficient service to customers, mostly by telephone, using other channels when appropriate.
• Respond to goals of CSV, support colleagues, and contribute to overall Client Services success.
• Attend and actively contribute to team meetings.
• Strive to exceed minimum standards in line with KPIs, SLAs and KRAs, in terms of quality, productivity and accuracy.
• Assist every area of the business to improve overall customer service.
• Commit to putting the customer first and delivering excellent service at all times.
• Develop an understanding of all client profiles and products to deliver outstanding service.
• Demonstrate client products and services when appropriate.

Skills

Customer service experience

IT systems proficiency

Communication with difficult customers

Independence & initiative

Calm under pressure

Analytical thinking

Empathy

Problem solving

Passion for customer service

Job description

SS&C Technologies, Inc. is seeking a customer service professional in the United Kingdom to provide an effective and efficient service to customers primarily by telephone, but by any appropriate means of communication.

You will help enhance our reputation as a truly customer-focused company. You will respond to CSV goals, support colleagues, attend team meetings, and strive to exceed KPIs, SLAs, and KRAs with a focus on quality, productivity, and accuracy while delivering outstanding customer