Manager - PA26OPSRQ4101

SS&C Technologies; West of England; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

SS&C Technologies in Bristol is seeking a Manager Client Services to lead the Bristol-based team in a hybrid role. You will ensure client administration is completed accurately within SLA windows, while developing staff and maintaining regulatory compliance.

Key responsibilities include driving continuous improvement, delivering MI reporting, and fostering collaboration across Client Operations and other departments to manage risk and client outcomes.

Qualifications

• Experience leading client operations teams.
• Strong understanding of regulatory reporting and controls.
• Proven ability to drive continuous process improvement.

Responsibilities

• Adhere to SLAs and KPIs while ensuring timely client administration.
• Maintain up-to-date library of procedures and policies; mentor staff.
• Develop and review MI reports; communicate risks and issues to management.
• Collaborate with other departments to manage risk and controls in Client Operations.

Skills

People management

Regulatory awareness

Quality focus

Stakeholder management

Job description

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

SS&C Financial Services - Manager Client Services - Bristol/Hybrid

About SS&C Technologies

SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

SS&C Financial Services

A leading innovator in alternative investment technology solutions and services, SS&C is also home to the industry's largest fund administrator: SS&C GlobeOp, helping funds of all sizes from start-ups to today's largest funds.Named "Best Administrator: Technology" in the 2020 HFM US Services Awards. Across all of SS&C, we serve nearly $45 trillion in managed assets. We have assembled an exceptional team of fund accounting experts and equipped them with the industry's leading technology, which SS&C built and supports.

Job Description

Main purpose of role:

Adhere to Service Level Agreements (SLAs) and Key performance Indicators (KPIs), meeting all Regulatory Requirements and Reporting. Manage the day to day running of the team ensuring all aspects of client administration are completed correctly and within the required turnaround timescales, whilst ensuring people management is timely and effective through staff PDRs, documented 121s and training/development. Assist team members with complex case work. Ensure the team have an up-to-date library of procedure guides and policies, which are regularly reviewed and updated. Create a culture of continuous improvement in the team by improving client experience and outcomes. Ensure a transparent suite of Management Information (MI) is available, regularly updated and shared with the relevant stakeholder(s) and forum(s). Effectively build and manage collaborative relationships across our business, including within Client Operations. Work with other department managers to ensure that adequate risk management and controls are in place across Client Operations.

Core Requirements :

Regulatory

To exercise due care and diligence, ensuring the area the role is responsible for are organised and controlled Ensure Regulatory reporting is completed timely and accurately. To uphold responsibilities for risk and business continuity practices as appropriate to the position the role holds within the organisation. To comply with the regulatory regimes in which SS&C operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role To attend / complete all regulatory training. To ensure robust controls and escalations exist in relation to incidents and breaches To elevate issues or potential breaches to your Line Manager, to enable consideration for Client Servicing implications. To provide input regarding the effectiveness and design of Regulatory changes, controls and MI, including contributing to the annual review of procedures

Quality:

All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities: To be quality driven, aiming for 100% accuracy and timeliness of delivery in the team To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external) To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties To communicate and promote the values which reinforce and support a consistent quality culture

People Management:

All Line Managers are accountable for the following: To communicate openly and honestly with their team To ask, listen and understand the team To be fair and consistent across the team To be accountable for own actions and the actions of the team To support their teams development and champion professional development

EEO Statement / Non-agency Disclosure

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a divers