Director - UK Retail Contact

Ss&c Technologies, Inc.; Basildon; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Professional development reimbursement

Holiday scheme

Competitive benefits

Job summary

SS&C Technologies, Inc. in the UK is seeking a senior operations leader to own end-to-end outsourced service delivery for the Global Contact team, focusing on lift outs, onboarding, and client engagement.

You will drive efficiency, regulatory compliance (FCA, MiFID II, CASS) and P&L performance while growing revenue through upsell and cross-sell. A transformational leader with deep financial services experience is essential.

Qualifications

• Outstanding operational experience across large, complex programmes.
• Deep knowledge of L&P and Wealth business sectors, with regulatory awareness.

Responsibilities

• Own end-to-end outsourced service delivery across lift outs for Global Contact team.
• Drive revenue growth through upselling, cross-selling, and new business opportunities.
• Sponsor and oversee client migrations, onboarding, and service enhancements.
• Lead initiatives to improve efficiency through automation and process standardisation.

Job description

• Own end-to-end outsourced service delivery across new lift outs for our Global Contact team- working closely with; sales support work, onboarding , people engagement, client servicing, reporting and leadership.
• Ensure a consistent, high-quality service experience across all client engagements.
• Accountable for P&L performance across client portfolios or service lines.
• Drive revenue growth through upselling, cross-selling, and new business opportunities.
• Sponsor and oversee client change programmes including migrations, onboarding, and enhancements.
• Drive standardisation while balancing client-specific needs.
• Lead initiatives to improve efficiency through automation, digitisation, and process optimisation.
• Ensure delivery of services in line with regulatory requirements - FCA, MiFID II, CASS.
• Lead and develop high-performing teams across operations, client delivery, and transformation.
  This is also a key transformational role as well, as we are wanting to be able to provide an excellent level of service, therefore someone with outstanding operational experience is essential, alongside deep knowledge of the L&P and Wealth business sectors would be a distinct advantage., Proven track record of managing operations including client onboarding, people leadership, multi finance model experience (L&P / TA Funds / Wealth etc), client servicing, and regulatory reporting.
• Strong commercial acumen with direct accountability for P&L management, revenue growth, client profitability, and service performance.
• Demonstrated success in developing and maintaining senior client relationships, acting as a trusted advisor and executive sponsor for key accounts.
• Experience leading large-scale change programmes, including migrations, client transitions, operational transformations, and service enhancements.
• Understanding of UK Financial regulation and controls, including FCA requirements, MiFID II, CASS, operational risk, and governance frameworks.
• Proven ability to build, lead, and develop high-performing operational and client delivery teams while driving automation, standardisation, and continuous improvement initiatives.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology., SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

What You Will Get To Do: This position is within our GIDS entity and will be servicing clients and businesses across the UK. One of the key focuses for this role is to be instrumental in the lift out and onboarding of new clients and business, specifically actioning terms of contracts, SLA's and strategic objectives to ensure efficiency in the operating model is achieved.