Customer Experience & Support Specialist

Wix Test; Nottingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading tech company in the United Kingdom is seeking a Customer Service Representative to interact with customers, provide information about products and services, and resolve inquiries and complaints. The ideal candidate will have a strong understanding of customer service principles and be proficient in English. Responsibilities include maintaining records of customer interactions and ensuring high satisfaction levels. This role is crucial for enhancing the customer experience in a technology-driven environment.

Qualifications

• Knowledge of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Understanding of English language structure, meaning, spelling, and grammar.
• Familiarity with administrative procedures, managing files and records, and office terminology.

Responsibilities

• Interact with customers to provide information about products and services.
• Handle and resolve customer inquiries and complaints.
• Keep records of customer interactions or transactions.

Skills

Customer and Personal Service

English Language

Clerical

Computers and Electronics

Job description

A leading tech company in the United Kingdom is seeking a Customer Service Representative to interact with customers, provide information about products and services, and resolve inquiries and complaints. The ideal candidate will have a strong understanding of customer service principles and be proficient in English. Responsibilities include maintaining records of customer interactions and ensuring high satisfaction levels. This role is crucial for enhancing the customer experience in a technology-driven environment.