CX Specialist: Fast-Paced, Impactful Service

Sanderson Recruitment Plc; Lancashire; On-site; GBP 21,000 - 26,000; Full time

Job summary

Sanderson Recruitment Plc is seeking a Customer Experience Specialist to deliver a first-class service in a fast-paced contact centre environment, focused on the customer at the heart of every interaction. The role involves handling high volumes of calls, resolving queries on first contact, and participating in ongoing training and change activities to support NS&I's position as a trusted savings provider.

The successful candidate will demonstrate strong communication skills, a positive

Qualifications

• Customer focus: committed to building excellent relationships with customers, based on a full understanding of their needs.
• Team working: working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding.
• Personal development: continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate growth.
• Flexibility: taking a flexible approach, adapting plans with changing information and circumstances.

Responsibilities

• Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards.
• Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
• Transformation - Dealing with a variety of ad hoc duties and supporting change activities to help NS&I be the UK's most trusted savings provider.
• Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.
• Handle high volumes of calls throughout the day (150+ calls).

Job description

Sanderson Recruitment Plc is seeking a Customer Experience Specialist to deliver a first-class service in a fast-paced contact centre environment, focused on the customer at the heart of every interaction. The role involves handling high volumes of calls, resolving queries on first contact, and participating in ongoing training and change activities to support NS&I's position as a trusted savings provider.

The successful candidate will demonstrate strong communication skills, a positive