Client Services Voice - Senior Associate

Ss&c Technologies, Inc.; Burnley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Professional development reimbursement

SS&C University access

Competitive holiday scheme

Wellbeing benefits

Diversity & Inclusion

Hands-On training

Job summary

SS&C Technologies, Inc. is seeking a customer service professional in the United Kingdom to provide an effective and efficient service to customers primarily by telephone, but by any appropriate means of communication.

You will help enhance our reputation as a truly customer-focused company. You will respond to CSV goals, support colleagues, attend team meetings, and strive to exceed KPIs, SLAs, and KRAs with a focus on quality, productivity, and accuracy while delivering outstanding customer

Qualifications

• Minimum of 2 years customer service experience with a focus on quality, productivity and accuracy.
• Ability to use complex IT systems to access information and assist customers.
• Ability to analyse and interpret information to provide clear answers.
• Excellent communication skills for dealing with challenging customers.
• Demonstrates empathy and maintains professionalism under pressure.
• Independent with the initiative to resolve issues and improve service.

Responsibilities

• Provide an effective and efficient service to customers, mostly by telephone, using other channels when appropriate.
• Respond to goals of CSV, support colleagues, and contribute to overall Client Services success.
• Attend and actively contribute to team meetings.
• Strive to exceed minimum standards in line with KPIs, SLAs and KRAs, in terms of quality, productivity and accuracy.
• Assist every area of the business to improve overall customer service.
• Commit to putting the customer first and delivering excellent service at all times.
• Develop an understanding of all client profiles and products to deliver outstanding service.
• Demonstrate client products and services when appropriate.

Skills

Customer service experience

IT systems proficiency

Communication with difficult customers

Independence & initiative

Calm under pressure

Analytical thinking

Empathy

Problem solving

Passion for customer service

Job description

• Provide an effective & efficient service function to customers, mostly by telephone, but by any appropriate means of communication, to greatly enhance our reputation to greatly enhance our reputation as a truly customer focused Company
• Respond positively to the goals of CSV, support colleagues, and actively add to the success of the overall Client Services
• Attend and actively contribute to team meetings
• Be prepared to achieve & strive to exceed minimum standards in line with KPIs, SLAs & Key Result Areas, both in terms of quality, productivity and accuracy of information given to the customer
• Assist every area of the business to improve overall customer service
• To commit to personally putting the customer first and providing an excellent customer service at all times
• Develop an understanding of all client profiles/products to be able to deliver outstanding customer service
  Passion for Customer Service
• Minimum of 2 years customer service experience (Preferably with a technical aspect to it)
• Ability to use complex IT systems
• Able to efficiently demonstrate our clients' products & services
• Ability to analyse and interpret information
• Able to demonstrate empathy when required
• Able to communicate with difficult / challenging customers
• Comfortable working independently & using own initiative whilst problem solving
• Ability to work in a calm manner whilst under pressure

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology., SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career