Senior Client Growth & Solutions Manager

QA; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Annual leave 27 days

Holiday buying

Medicash

Private medical insurance

Employee assistance

Employee discounts

Development days

Charity days

Pension

Early Friday Finish

Job summary

QA in London is seeking a Senior Client Relationship Manager to lead strategic engagement with key customers, grow revenue and drive cross-sell opportunities. The role requires strong consultative sales skills, deep customer focus, and the ability to coach peers within a dynamic team.

You’ll manage senior stakeholder relationships, run client meetings, deliver high-quality proposals, and build robust account plans to expand QA’s footprint across services and solutions.

Qualifications

• Understanding of consultative sales techniques.
• Strong knowledge of the sales cycle from initial contact to purchasing service offerings.
• Full understanding of how to deliver great customer service.
• Understanding of how to coach and mentor team members.
• Track record of achieving sales targets across a wide range of products (B2B).
• Experience selling services and solutions.
• Proficient in using IT systems e.g. Client Relationships Management systems.
• Customer centric with an entrepreneurial attitude.
• Willingness to undertake DBS, BPSS, SC, DV, Disclosure Scotland or similar if required.

Responsibilities

• Manage relationships with existing key stakeholders to grow QA share of wallet.
• Prospect existing customers for new stakeholders to grow our product footprint and increase revenue streams.
• Lead client meetings to understand their business in order to deliver impactful solutions.
• Drive broader commercial discussions, prepare quotes and proposals to deliver high-quality written material for client sign off.
• Utilise market data and analyse/interpret all relevant sales management information to strategically prioritise your sales pipeline and time in order to maximise financial performance.
• Utilise the CRM to capture data and build client knowledge. Build and own robust and progressive account plans for each customer with a view to increasing diversity in engagement and revenue streams.
• Deliver high levels of customer service that build on existing long-term commercial relationships.
• Review customer satisfaction via service reviews and action positive change.
• Develop an in-depth understanding/knowledge of your product offering to ensure accurate positioning within the defined market space.
• Design high-level creative solutions to meet customer needs. This may involve leading a small bid team with Subject Matter Experts to create a compelling solution.

Skills

Consultative sales

Sales cycle knowledge

Customer service

Coaching

B2B sales

Solutions selling

CRM systems

Customer-centric

Entrepreneurial mindset

Tools

CRM software

Job description

QA in London is seeking a Senior Client Relationship Manager to lead strategic engagement with key customers, grow revenue and drive cross-sell opportunities. The role requires strong consultative sales skills, deep customer focus, and the ability to coach peers within a dynamic team.

You’ll manage senior stakeholder relationships, run client meetings, deliver high-quality proposals, and build robust account plans to expand QA’s footprint across services and solutions.