Client Relationship Manager

QA Ltd; Leeds; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

27 days holiday

Competitive salary

Pension plan

Employee discounts

Training and development opportunities

Job summary

A leading education and training provider in the UK seeks a Client Relationship Manager. This role focuses on strengthening existing customer relationships and driving sales through effective stakeholder engagement. The ideal candidate will have proven sales experience, excellent communication skills, and a customer-centric approach. This position offers a competitive salary with incentives, along with benefits like 27 days holiday and professional development opportunities. The role is hybrid, requiring 3 days in office and 2 days remote work.

Qualifications

• Proven ability to deliver against sales targets.
• Experience in client relationship management and consultative sales techniques.
• Understanding of procurement processes and customer service excellence.

Responsibilities

• Identify and engage key stakeholders within existing partners.
• Facilitate client meetings and present solutions.
• Deliver exceptional customer service and develop product knowledge.

Skills

Proven track record of achieving sales targets

B2B sales experience

Ability to work to tight deadlines with high accuracy

Experience resolving queries and providing effective solutions

Proficient in IT systems, including CRM platforms

Job description

Client Relationship Manager – QA Ltd

Location: Leeds – Hybrid (3 days in office, 2 days remote)

Contract: Full time, 37.5 hrs per week

Package: Competitive base salary with uncapped commission and incentive-based rewards

Role Overview

You’ll be responsible for growing existing customer and partner relationships, delivering against specific, measurable targets across a broad range of products and services.

Key Responsibilities

• Identify and engage key stakeholders and decision‑makers within existing customers and partners through business development and client referrals.
• Maintain a strong online presence on platforms such as LinkedIn to expand your network and enhance QA’s marketing reach.
• Facilitate client meetings to present relevant solutions and maximise sales opportunities.
• Ensure client projects are delivered within scope and timelines, meeting QA’s quality standards.
• Prepare quotes and proposals, delivering high‑quality presentations aligned with customer and partner requirements.
• Input, analyse, and interpret sales data to strategically prioritise your pipeline and consistently achieve targets.
• Deliver exceptional customer service to build long‑term commercial relationships.
• Develop deep product knowledge to position offerings accurately within the market.
• Identify revenue opportunities by thoroughly understanding client needs and challenges.
• Maintain a broad view of OneQA opportunities and initiate conversations across our full portfolio.

Your Experience

• Proven track record of achieving sales targets.
• B2B sales experience.
• Ability to work to tight deadlines with high accuracy.
• Experience resolving queries and providing effective solutions.
• Proficient in IT systems, including CRM platforms.

Your Knowledge

• Strong understanding of consultative sales techniques.
• Familiarity with procurement processes.
• Ability to build rapport and establish relationships with strategic decision‑makers.
• Comprehensive knowledge of the sales cycle from prospecting to closing.
• Full understanding of delivering outstanding customer service.

What You’ll Bring To QA

• Customer‑centric approach with an entrepreneurial mindset.
• Strong personal values aligned with QA’s culture.
• Willingness to undertake DBS, BPSS, SC, DV, Disclosure Scotland, or similar checks if required.

About Us

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity – our rankings on The Inclusive Top 50 UK Employers List are a testament to this. We are proud to be a Disability Confident employer.

Personal growth: Learning and opportunity are at the core of what we do – and that applies to you too! You’ll have the unique opportunity to develop your skills on our QA‑authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world‑class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol in a degree or masters programme to enhance your skillset or learn new things.

Benefits: 27 days holiday, competitive salary, pension, group income protection and life assurance, annual pay review, access to employee discounts, season ticket loan, tech scheme, and employee referral scheme.

If this is what you’re looking for, hit the apply button and register on our QA website to fill out our quick and easy application form.