Senior Client Relationship Manager

QA; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Annual leave 27 days

Holiday buying

Medicash

Private medical insurance

Employee assistance

Employee discounts

Development days

Charity days

Pension

Early Friday Finish

Job summary

QA in London is seeking a Senior Client Relationship Manager to lead strategic engagement with key customers, grow revenue and drive cross-sell opportunities. The role requires strong consultative sales skills, deep customer focus, and the ability to coach peers within a dynamic team.

You’ll manage senior stakeholder relationships, run client meetings, deliver high-quality proposals, and build robust account plans to expand QA’s footprint across services and solutions.

Qualifications

• Understanding of consultative sales techniques.
• Strong knowledge of the sales cycle from initial contact to purchasing service offerings.
• Full understanding of how to deliver great customer service.
• Understanding of how to coach and mentor team members.
• Track record of achieving sales targets across a wide range of products (B2B).
• Experience selling services and solutions.
• Proficient in using IT systems e.g. Client Relationships Management systems.
• Customer centric with an entrepreneurial attitude.
• Willingness to undertake DBS, BPSS, SC, DV, Disclosure Scotland or similar if required.

Responsibilities

• Manage relationships with existing key stakeholders to grow QA share of wallet.
• Prospect existing customers for new stakeholders to grow our product footprint and increase revenue streams.
• Lead client meetings to understand their business in order to deliver impactful solutions.
• Drive broader commercial discussions, prepare quotes and proposals to deliver high-quality written material for client sign off.
• Utilise market data and analyse/interpret all relevant sales management information to strategically prioritise your sales pipeline and time in order to maximise financial performance.
• Utilise the CRM to capture data and build client knowledge. Build and own robust and progressive account plans for each customer with a view to increasing diversity in engagement and revenue streams.
• Deliver high levels of customer service that build on existing long-term commercial relationships.
• Review customer satisfaction via service reviews and action positive change.
• Develop an in-depth understanding/knowledge of your product offering to ensure accurate positioning within the defined market space.
• Design high-level creative solutions to meet customer needs. This may involve leading a small bid team with Subject Matter Experts to create a compelling solution.

Skills

Consultative sales

Sales cycle knowledge

Customer service

Coaching

B2B sales

Solutions selling

CRM systems

Customer-centric

Entrepreneurial mindset

Tools

CRM software

Job description

About The Role

Senior Client Relationship Manager

Location: London

What You’ll Be Doing

You will lead engagement’s with establish Customers to grow revenue streams against targets. As a Senior Account Manager, you will also be required to perform the role to the highest standard, acting as a positive role model within your team.

• Manage relationships with existing key stakeholders to grow the QA share of wallet.
• Prospect existing customers for new stakeholders to grow our product footprint and increase revenue streams.
• Lead client meetings to understand their business in order to deliver impactful solutions.
• Drive broader commercial discussions, prepare quotes and proposals to deliver high-quality written material for client sign off.
• Utilise market data and analyse/interpret all relevant sales management information to strategically prioritise your sales pipeline and time in order to maximise financial performance.
• Utilise the CRM to capture data and build client knowledge. Build and own robust and progressive account plans for each customer with a view to increasing diversity in engagement and revenue streams.
• Deliver high levels of customer service that build on existing long-term commercial relationships.
• Review customer satisfaction via service reviews and action positive change.
• Develop an in-depth understanding/knowledge of your product offering to ensure accurate positioning within the defined market space.
• Design high-level creative solutions to meet customer needs. This may involve leading a small bid team with Subject Matter Experts to create a compelling solution.

What We’re Looking For

• Understanding of consultative sales techniques
• Strong knowledge of the sales cycle from initial contact/prospecting to purchasing service offerings.
• Full understanding of how to deliver great customer service.
• Understanding of how to effectively coach and mentor team members
• Track record of achieving sales targets through a wide range of productsB2B sales experience
• Experience of selling services and solutions
• Proficient in using IT systems e.g. Client Relationships Management systems
• Customer centric with an entrepreneurial attitude
• Strong personal values that align with QA’s
• Willingness to undertake DBS, BPSS, SC, DV, Disclosure Scotland or similar if required for the role

About Us

Wellbeing & benefits

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave(4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finishat 4pm

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too! You’ll have the unique opportunity todevelop your skillson ourQAauthored coursesin the latest tech (you’ll get3 training days/year to do this). You can also delve deep into ourworld-class digital learning content on a variety of tech and business topics. Or perhaps you’d like toenrolon aDegreeorMasters programmeto enhance your skillset or learn new things.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

As aDisability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

A little about QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

Our Mission

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training,Self-paced Learning and Blended Learning.

You can find out more about us at https://www.qa.com/about/careers/