Senior Training Delivery Lead

QA Limited; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

27 days Annual Leave (plus holidays)

Holiday Buying scheme

Medicash plan

Wellhub

Cycle to Work scheme

Private Medical Insurance

Employee Assistance Programme

Employee Discounts Benefit Hub

3 Development days

2 Charity days per year

Pension Scheme

Early Friday Finish at 4pm

Job summary

QA Limited is seeking a Senior Service Delivery Specialist in London to coordinate bespoke training programmes and act as the primary client contact. The role requires daily engagement with stakeholders to deliver programme outcomes in line with contract terms, with an emphasis on effective communication and data-driven reporting.

The ideal candidate will have strong client relationship skills, cross-functional collaboration ability, and experience presenting to clients both face to face and

Qualifications

• Experience building and maintaining client relationships.
• Strong cross-functional collaboration and communication skills.
• Ability to analyse data, draw insights and report findings.
• Proactive, solution-oriented approach in a dynamic environment.
• Excellent time management and prioritisation.

Responsibilities

• Create and maintain programme plans to track progress and ensure successful completion of training programmes.
• Manage and prioritise coordination activities to meet internal and external requirements.
• Act as main point of contact for training programme for internal and external stakeholders.
• Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback.
• Collate, analyse and report programme feedback data.
• Present service delivery reviews to clients.
• Effectively raise issues, raise risk and problem solve.
• Contribute to team meetings offering portfolio updates and knowledge sharing.
• Report commercial updates.

Skills

Client relationship management

Cross-functional collaboration

Stakeholder management

Presentation skills

Data analysis & reporting

Problem solving

Time management

Tools

Microsoft Office

Job description

QA Limited is seeking a Senior Service Delivery Specialist in London to coordinate bespoke training programmes and act as the primary client contact. The role requires daily engagement with stakeholders to deliver programme outcomes in line with contract terms, with an emphasis on effective communication and data-driven reporting.

The ideal candidate will have strong client relationship skills, cross-functional collaboration ability, and experience presenting to clients both face to face and