Senior Client-Facing IT Systems Engineer

Emplyfy; Southampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

Emplyfy is seeking an IT Systems Engineer to join a client-facing technical team, providing first-line support across multiple client sites in a customer-focused environment.

The role requires 5+ years in IT support and strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive, plus Azure, Intune and RMM experience. Occasional on-site visits and on-going documentation duties are expected.

Qualifications

• Minimum 5 years in a similar IT support position.
• Experience implementing Cyber Essentials and GDPR compliance measures.
• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Azure deployment and administration experience.

Responsibilities

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Skills

IT support

Customer focus

Troubleshooting

Tools

Microsoft 365

Azure

Intune

RMM

Job description

Emplyfy is seeking an IT Systems Engineer to join a client-facing technical team, providing first-line support across multiple client sites in a customer-focused environment.

The role requires 5+ years in IT support and strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive, plus Azure, Intune and RMM experience. Occasional on-site visits and on-going documentation duties are expected.