IT Systems Engineer - On-Site & Remote Support

Emplyfy; Chesham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000–£40,000 per year

40 days annual leave

Job summary

Emplyfy in United Kingdom (Chesham) seeks an experienced IT Support engineer to provide first-line support, diagnose and resolve issues, visit customer locations, and maintain strong ticket progress communication. The role requires a proactive, customer-focused approach.

Applicants should have 5+ years in IT support, deep Microsoft 365 knowledge (Exchange Online, Teams, SharePoint, OneDrive), Windows Server administration (2016-2022), Azure experience, and solid networking skills.

Qualifications

• Minimum 5 years in a similar IT support position.
• Experience implementing Cyber Essentials and GDPR compliance measures.
• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Windows Server administration (2016, 2019, 2022).
• Azure deployment and administration experience.
• Familiarity with Windows 10, Windows 11 and macOS environments.
• Strong troubleshooting and customer service skills.
• Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.

Responsibilities

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Skills

Microsoft 365

Azure

Networking

Troubleshooting

Customer service

Tools

Intune

RMM

VoIP/telephony

Job description

Emplyfy in United Kingdom (Chesham) seeks an experienced IT Support engineer to provide first-line support, diagnose and resolve issues, visit customer locations, and maintain strong ticket progress communication. The role requires a proactive, customer-focused approach.

Applicants should have 5+ years in IT support, deep Microsoft 365 knowledge (Exchange Online, Teams, SharePoint, OneDrive), Windows Server administration (2016-2022), Azure experience, and solid networking skills.