Client-Facing Technical Systems Engineer (On-Site & Cloud)

Emplyfy; Camberley; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual holiday

Job summary

Emplyfy in the United Kingdom is seeking an experienced Technical Systems Engineer to support enterprise clients across infrastructure, security and IT operations. You will work hands-on at client sites and remotely, owning incidents through to resolution and maintaining systems to meet business needs.

The role emphasizes cross-technology coverage, strong customer service and clear communications, with a structured operations approach and exposure to Microsoft 365, Azure, Windows Server and

Qualifications

• 5+ years of experience in a relevant IT role
• Mandatory Cyber Essentials and GDPR security standards
• Proficient with Microsoft 365 applications and cloud services (Email, SharePoint, Teams, OneDrive)
• Experience with Intune, RMM platforms and telephony systems
• Strong knowledge of network infrastructure (DHCP, DNS, TCP/IP, routers, switches, VLANs)
• Experience with Windows Server 2016/2019/2022 and Group Policy
• Experience in Azure administration and implementation
• Excellent customer service and clear written/verbal communication
• Ability to work both independently and in a team
• Coordination with external partners and service providers

Responsibilities

• Serve as a technical contact for customers and provide effective IT solutions.
• Attend customer premises to diagnose faults and perform repairs and scheduled maintenance.
• Manage support cases and service requests via the Service Desk platform.
• Keep customers informed throughout the support process and within agreed SLAs.
• Escalate significant incidents requiring Management intervention.
• Review daily priorities and manage workload to complete actions.
• Monitor customer environments to ensure business requirements are met.
• Carry out installation, configuration, testing, maintenance and repair of hardware and software.
• Maintain accurate technical records and tickets.
• Take ownership of urgent incidents, whether remote or on-site.

Skills

Cyber Essentials

GDPR compliance

Microsoft 365

Intune

Azure

Windows Server

Networking

Troubleshooting

Customer service

Teamwork

Tools

Intune

Azure

Microsoft 365

Remote Monitoring & Management

Job description

Emplyfy in the United Kingdom is seeking an experienced Technical Systems Engineer to support enterprise clients across infrastructure, security and IT operations. You will work hands-on at client sites and remotely, owning incidents through to resolution and maintaining systems to meet business needs.

The role emphasizes cross-technology coverage, strong customer service and clear communications, with a structured operations approach and exposure to Microsoft 365, Azure, Windows Server and