IT Systems Engineer — On-site & Remote Support

Emplyfy; Aylesford; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy is seeking an experienced IT support professional to provide first-line support, both remotely and on-site, and to serve as the primary contact for customers in the UK. You will diagnose and resolve technical issues, manage incidents, communicate progress, and escalate complex problems to leadership when needed.

The role requires hands-on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), Intune, RMM, VoIP, and Windows Server administration.

Qualifications

• 5+ years in an IT support role.
• Strong knowledge of Microsoft 365, Exchange Online, Teams, SharePoint and OneDrive.
• Experience with Intune, RMM and VoIP/telephony systems.
• Networking basics: VLANs, DNS, DHCP, TCP/IP, firewalls, switches, routers.
• Windows Server administration (2016/2019/2022) and Azure experience.

Responsibilities

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Skills

First-line support

Customer communication

Incident management

Time management

Remote and on-site support

Tools

Intune

RMM

Exchange Online

Teams

SharePoint

OneDrive

Windows Server

Azure

Microsoft 365

DNS

DHCP

TCP/IP

Firewalls

Job description

Emplyfy is seeking an experienced IT support professional to provide first-line support, both remotely and on-site, and to serve as the primary contact for customers in the UK. You will diagnose and resolve technical issues, manage incidents, communicate progress, and escalate complex problems to leadership when needed.

The role requires hands-on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), Intune, RMM, VoIP, and Windows Server administration.