IT Systems Engineer – Client-Facing, Azure & 365 Expert

Emplyfy; Braintree; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000–£40,000 per year

40 days annual leave

Job summary

Emplyfy is seeking an IT Support professional to deliver first-line support, visit customer locations when needed, and manage incidents end-to-end. You will work across Windows/macOS environments, Microsoft 365 services, and Azure deployments while maintaining strong customer communication.

The role requires 5+ years in IT support, hands-on experience with Cyber Essentials and GDPR, and a mix of on-site and remote troubleshooting capabilities.

Qualifications

• Minimum 5 years in a similar IT support position.
• Experience implementing Cyber Essentials and GDPR compliance measures.
• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Intune, RMM and VoIP/telephony system experience.
• Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.
• Windows Server administration (2016, 2019, 2022).
• Azure deployment and administration experience.
• Strong troubleshooting and customer service skills.
• Familiarity with Windows 10, Windows 11 and macOS environments.

Responsibilities

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Skills

First-line support

Customer communication

Troubleshooting

Windows/macOS familiarity

Cyber Essentials

GDPR compliance

Azure deployment

Networking basics

Tools

Microsoft 365

Exchange Online

Teams

SharePoint

OneDrive

Intune

RMM

VoIP/telephony

DNS

DHCP

TCP/IP

Firewalls

Switches

Routers

Azure

Windows Server 2016/2019/2022

Job description

Emplyfy is seeking an IT Support professional to deliver first-line support, visit customer locations when needed, and manage incidents end-to-end. You will work across Windows/macOS environments, Microsoft 365 services, and Azure deployments while maintaining strong customer communication.

The role requires 5+ years in IT support, hands-on experience with Cyber Essentials and GDPR, and a mix of on-site and remote troubleshooting capabilities.