IT Systems Engineer - Client-Focused & Multi-Site

Emplyfy; Addlestone; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy is seeking an experienced IT Systems Engineer to join our growing technical team. You will deliver first-line support, visit client sites, and manage incidents while keeping clients informed of progress.

Ideal candidates have 5+ years in IT support, strong Microsoft 365, Azure, and networking skills, plus experience with Intune, RMM, and VoIP. The role combines on-site visits with remote work to ensure optimal system performance.

Qualifications

• Minimum 5 years in a similar IT support position.
• Experience implementing Cyber Essentials and GDPR compliance measures.
• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Intune, RMM and VoIP/telephony system experience.
• Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.
• Windows Server administration (2016, 2019, 2022).
• Azure deployment and administration experience.

Responsibilities

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Skills

Customer service

Incident management

Troubleshooting

Networking

Cloud platforms

Tools

RMM

Intune

Exchange Online

SharePoint

Teams

OneDrive

Azure

Job description

Emplyfy is seeking an experienced IT Systems Engineer to join our growing technical team. You will deliver first-line support, visit client sites, and manage incidents while keeping clients informed of progress.

Ideal candidates have 5+ years in IT support, strong Microsoft 365, Azure, and networking skills, plus experience with Intune, RMM, and VoIP. The role combines on-site visits with remote work to ensure optimal system performance.