Senior Cleaning Supervisor (Rapid Response Team)

University of York; York and North Yorkshire; On-site; GBP 80,000 - 100,000; Part time

Job summary

A prestigious educational institution seeks a service coordinator to join their Facilities Management team. This role involves supervising a team for reactive setups and cleaning services, alongside training and monitoring staff attendance. Candidates should have at least 5 GCSEs, a full driving licence, and knowledge of cleaning safety procedures. The position requires adaptability as shifts may include evenings and weekends. Applications should be sent via email for informal inquiries.

Qualifications

• 5 GCSE passes at Grade C or above or equivalent experience.
• Knowledge of computer software including Word and Excel.
• Understanding of Health & Safety issues related to manual handling.

Responsibilities

• Respond flexibly to requests for room setups and furniture moves.
• Supervise a team in providing reactive service across campus.
• Monitor staff attendance and report on issues.
• Assist Managers with team communications and training.

Skills

General education (5 GCSEs at Grade C or above)

Full driving licence

Microsoft Word and Excel

Knowledge of cleaning chemicals and safety methods

Understanding of Health & Safety issues

Organisational skills

Numeracy and literacy skills

Customer service skills

Job description

Directorate of Facilities Management & Campus Services

Directorate of Facilities Management & Campus Services, is responsible for ‘providing outstanding work, study, research facilities, and facilities to enhance the student experience, on campus and online’.

This role is based within the Facilities section and is part of the Rapid Response team (RRT) within Cleaning Services.

Cleaning Services ensure the University’s offices and residential buildings are suitably clean and well prepared. There are approximately 380 members of Cleaning Services, who are line managed by Cleaning Zone Managers.

Role

As part of the RRT, you will respond flexibly to requests for room set ups, furniture moves and the collection and disposal of goods. You will coordinate reactive requests and enable the team to undertake deep cleaning as and when required.

You will be required to supervise a team in the provision of a reactive service, campus wide service. In addition, you will monitor staff attendance and report verbally on any issues. In this role, you will provide support to the Managers by assisting with team communications, training and time and attendance monitoring. You will be required to use the University’s online time and attendance system along with other systems and regular email use. You will provide support and guidance to the Supervisors and wider teams and when required cover for staff absences and work with colleagues to ensure a professional service is delivered.

We currently have a 20 hour vacancy available for which the usual hours of work are as follows:

Friday: 10:00am - 15:00

Saturday: 6:00am - 14:00

Sunday: 6:00am - 14:00

Whilst regular hours of work are in place, there is a requirement for cover to be provided across any 5/7 working days including evenings, weekends and public holidays.

Skills, Experience & Qualification needed

• A general education to include 5 GCSE passes at Grade C or above, or an equivalent educational qualification, or relevant experience.
• Full driving licence
• Working knowledge of computer software such as Microsoft Word and Excel and Email
• Knowledge of cleaning chemicals and safe methods of working.
• Understanding of Health & Safety issues in relation to manual handling and COSHH
• Ability to effectively organise and prioritise own work and follow procedures.
• Ability to organise the work activity of a team and to allocate and delegate work appropriately.
• Numeracy & literacy skills with the ability to monitor expenditure against a financial
• Account and/or budget.
• Customer service skills to enable dialogue and interaction with staff, students and conference guests

Interview date: To be confirmed

For informal enquiries: please contact: [e-mail]