Senior Claims Advocate US Casualty

Ardonagh Specialty; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading claims advocacy service provider in Greater London is seeking a Senior Claims Advocate to effectively manage complex claims and drive client success. The role includes responsibilities like producing claims information, monitoring insurer payments, and building client relationships. The ideal candidate should have a business or law degree, relevant qualifications, and at least 5 years of claims handling experience. This full-time, hybrid position offers competitive salary and exceptional perks.

Benefits

Employer pension contribution of 10%

Good work-life balance

Competitive salary

Life Assurance at 4x base salary

Generous annual leave entitlement

Private medical insurance

Qualifications

• At least 5 years’ experience with a broker, insurer, lawyer or loss adjuster handling claims.

Responsibilities

• Pro-active management and control of high-profile claims.
• Producing claims information for insurers or clients.
• Monitoring insurer agreements and fund payments.
• Building relationships with clients and insurers.

Skills

Strong numeracy skills

Strong oral and written communication skills

Ability to work effectively as part of a team

Ability to work under pressure and meet deadlines

Proactive and ambitious

Education

Undergraduate degree in business, law, economics or engineering

DIP CII or ACII qualified

Tools

Word

Excel

PowerPoint

Job description

Position

Senior Claims Advocate

Location

London institution – Hybrid (Typically 2/3 days in the office)

Employment Type

Full time – Permanent. If you are a job‑share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch.

Company Overview

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a passionate team that values diversity and celebrates all employees.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We offer many opportunities for growth across the wider group and encourage employees to shape their roleDllUniversal.

Our offices are lively and exciting, while also supporting the flexibility life requires. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit.

What We Offer

We provide an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and more – all backed by a supportive management team alongside industry leaders.

Wellbeing programs, discounts across many big‑name business – supermarkets, gym memberships POSITION and health care cash plans, etc. are also available.

• Employer pension contribution of 10% (Employee contributes 5%).
• Good work‑life balance – flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group income protection.
• Generous annual leave entitlement.
• Private medical insurance.
• Group annual bonus scheme Lake.

Purpose of the Role

To provide a market‑leading claims advocacy service with responsibility for ensuring the effective management and settlement of high‑profile, complexDavid. A Claims Advocate is a strategic partner focused on driving client success and business growth. They leverage expert communication, persuasive argumentation, and insurance policy analysis to present compelling cases for clients.

By anticipating potential challenges and addressing stakeholder concerns, they ensure optimal outcomes throughout the claim's lifecycle.

Main Responsibilities

• Pro‑active management and control of high‑profile, complex claims, including identifying coverage issues early and working with clients and insurers to resolve them to the clients satisfaction.
• Producing claims information and presenting it to insurers or clients in written or networked format; handling resultant instructions, queries and enquiries.
• Monitoring insurer agreements and the payment of funds, ensuring that payment is made to the appropriate beneficiary.
• Reporting any claim difficulties immediately to management.
• Ensuring relevant insurer instructions are notified to client/expert and vice versa.
• Building meaningful relationships with clients, experts and insurers by maintaining a prompt, friendly and professional approach at all times.
• Ensuring effective liaising with placing colleagues, including maintaining and providing claims statistics for renewal or similar purposes.
• Ensuring effective liaison with accounting colleagues regarding collection/payment of funds, any queries and subsequent clearance of accounting entries.
• Keeping up to date with market and system changes.
• Monitoring workload and reporting to management as appropriate.

Qualifications & Experience

• Undergraduate degree in business, law, economics or engineering – preferred but not required.
• At least DIP CII, or ideally ACII qualified.
• At least 5 years’ experience with a broker, insurer, lawyer or loss adjuster handling claims.

Person Specification

• Ability to use Word, Excel and PowerPoint.
• Strong numeracy skills.
• Strong oral and written communication skills.
• Ability to work effectively as part of a team.
• Ability to work under pressure and meet deadlines.
• Proactive and ambitious – willing to take on challenges and grow technically and professionally.

We’re Open to All Experiences

We are dedicated to creating a diverse, inclusive and authentic workplace where everyone can thrive. If you’re excited about this role but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job or another opportunity within the wider Group.

Interview Process

• Submit your application with your CV, highlighting your relevant skills and experience.
• Our Talent Acquisition team will arrange a call to discuss the role, the team and your motivations.
• If successful, you will generally be invited to a 1‑hour interview with the Hiring Manager and selected team members, via Teams or in person.
• Depending on the role, you may be invited to a second stage interview with further team members.

We aim to move quickly with your offer or provide feedback promptly. We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds. Should you require reasonable adjustments throughout the recruitment process, please let a member of the Talent team know.

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