Senior Claims Adjuster

Canopius; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm in the London market is seeking a Senior Claims Adjuster with expertise in US Property Binder claims. The role involves managing complex claims from initial notification to settlement, providing guidance, and collaborating closely with underwriting teams. Candidates should have strong communication skills and a proven record in claims evaluation and negotiation. This position includes a comprehensive benefits package and supports a hybrid working model, encouraging diverse applicants.

Benefits

Comprehensive benefits package

Hybrid working

Non-contributory pension

Discretionary bonus

Health and dental insurance

Qualifications

• Experience handling complex US Property Binder claims in the London market.
• Proven track record in effective claims management and recovery.
• Excellent communication skills with internal and external stakeholders.

Responsibilities

• Determine validity, extent of coverage, liability, and quantum positions.
• Drive resolution of complex claims, attending arbitrations or trials if needed.
• Maintain and report adequate financial provisions for all claims.
• Manage recovery, subrogation, and salvage opportunities proactively.
• Provide excellent customer service to clients and brokers.
• Communicate effectively with stakeholders in writing and verbally.
• Provide high-quality reporting of individual claims and events.
• Advance understanding of the regulatory context in the market.
• Manage relationships with external service providers and legal advisers.
• Escalate issues and manage concerns to resolution.

Skills

Claims Evaluation

Claims Negotiation

Communication

Local Market / Policy Knowledge

Third-Party Management

TPA / DCA Management

Job description

Canopius is seeking an experienced claims professional with knowledge of handling complex US Property Binder claims in the London insurance market. The individual will proactively adjust complex claims from their initial notification through settlement. They will need to act as a subject matter expert for the portfolio, be a point of referral and guidance for claims colleagues, and collaborate closely with the underwriting team.

Our Claims Vision is “to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market” and is at the core of everything we do.

The US Property Binders senior claims adjuster will report to the Property Binders and Casualty Claims Manager and sit within the P&C product line.

Key Responsibilities

• Determine the validity, accuracy and extent of coverage, liability and quantum positions.
• Drive the resolution of claims, including complex files, which may involve attendance at arbitrations, mediations, depositions, or trials (as necessary).
• Ensure that adequate financial provisions are maintained and reported appropriately for all claims.
• Proactive management of recovery, subrogation or salvage opportunities.
• Provide excellent customer service to insured clients, brokers, and internal stakeholders (including but not limited to actuarial, underwriters, outwards reinsurance and finance). Responsibility for identifying trends across a portfolio/class of business.
• Proactive and effective communication with internal and external stakeholders (including but not limited to brokers, insureds or reinsureds, DCAs (delegated claims administrators)), both in writing and verbally.
• Provide high quality reporting of individual claims (which may include complex claims) and events.
• Developed an advanced understanding of the market including the applicable regulatory context.
• Manage relationships with DCAs, external service providers and legal advisers in accordance with contractual requirements and regulatory obligations, to facilitate the effective resolution of claims.
• Escalate issues and areas of concern and manage issues to resolution with assistance.
• Provide support to the claims capability in relation to management of claims and/or project work.

Skills and Experience

• Claims Evaluation
• Claims Negotiation
• Communication
• Local Market / Policy Knowledge
• Third-Party Management
• TPA / DCA Management

About Us

Our benefits

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.

About Canopius

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.