Senior Cisco Voice & Video Engineer (SC Cleared) Onsite

Searchability; Newport; On-site; GBP 82,000 - 107,000; Full time

Job summary

Searchability is seeking a Senior Cisco Voice & Video Conferencing Engineer to maintain and improve enterprise telephony and video conferencing services. You will provide advanced technical support across CUCM, Unity Connection, Jabber, IP Phones and video endpoints, ensuring high availability and performance.

The role is full-time onsite at Portsmouth, Stevenage or Newport with an initial contract through March 2027 and a daily rate of £513 via Umbrella.

Qualifications

• Advanced knowledge of Cisco VoIP and Unified Communications.
• Experience with CUCM, Unity Connection, Jabber, IP Phones and voice gateways.
• Experience with SIP/H.323 protocols.
• Experience providing Level 2/3 support in enterprise environments.
• Strong English communication in international settings.

Responsibilities

• Providing Level 2 and Level 3 technical support, troubleshooting and resolving incidents relating to telephony and video conferencing systems.
• Supporting and maintaining Cisco Unified Communications infrastructure, including CUCM, Unity Connection, Jabber, IP Phones and associated voice gateways.
• Managing and supporting Cisco Webex and Cisco video conferencing environments, including endpoints, TMS and Pexip.
• Responding to hardware and software requests, investigating technical issues and implementing appropriate resolutions.
• Ensuring the operational maintenance and continued availability of telephony and video conferencing infrastructure.
• Participating in telephony and video conferencing projects, contributing technical knowledge and implementation support.
• Maintaining and updating technical documentation, procedures and knowledge base materials.
• Providing technical knowledge transfer and guidance to other technicians when required.
• Supporting wider operational teams where necessary.

Skills

Cisco VoIP

CUCM

Unity Connection

Jabber

IP Phones

Webex Video

Video endpoints

SIP/H.323

2nd/3rd line

Enterprise telecom

Tools

VMware

Kurmi

Telsica

PeterConnects

Job description

Searchability is seeking a Senior Cisco Voice & Video Conferencing Engineer to maintain and improve enterprise telephony and video conferencing services. You will provide advanced technical support across CUCM, Unity Connection, Jabber, IP Phones and video endpoints, ensuring high availability and performance.

The role is full-time onsite at Portsmouth, Stevenage or Newport with an initial contract through March 2027 and a daily rate of £513 via Umbrella.