Senior Cisco Voice & Video Conferencing Engineer

Searchability; Newport; On-site; GBP 82,000 - 107,000; Full time

Job summary

Searchability is seeking a Senior Cisco Voice & Video Conferencing Engineer to maintain and improve enterprise telephony and video conferencing services. You will provide advanced technical support across CUCM, Unity Connection, Jabber, IP Phones and video endpoints, ensuring high availability and performance.

The role is full-time onsite at Portsmouth, Stevenage or Newport with an initial contract through March 2027 and a daily rate of £513 via Umbrella.

Qualifications

• Advanced knowledge of Cisco VoIP and Unified Communications.
• Experience with CUCM, Unity Connection, Jabber, IP Phones and voice gateways.
• Experience with SIP/H.323 protocols.
• Experience providing Level 2/3 support in enterprise environments.
• Strong English communication in international settings.

Responsibilities

• Providing Level 2 and Level 3 technical support, troubleshooting and resolving incidents relating to telephony and video conferencing systems.
• Supporting and maintaining Cisco Unified Communications infrastructure, including CUCM, Unity Connection, Jabber, IP Phones and associated voice gateways.
• Managing and supporting Cisco Webex and Cisco video conferencing environments, including endpoints, TMS and Pexip.
• Responding to hardware and software requests, investigating technical issues and implementing appropriate resolutions.
• Ensuring the operational maintenance and continued availability of telephony and video conferencing infrastructure.
• Participating in telephony and video conferencing projects, contributing technical knowledge and implementation support.
• Maintaining and updating technical documentation, procedures and knowledge base materials.
• Providing technical knowledge transfer and guidance to other technicians when required.
• Supporting wider operational teams where necessary.

Skills

Cisco VoIP

CUCM

Unity Connection

Jabber

IP Phones

Webex Video

Video endpoints

SIP/H.323

2nd/3rd line

Enterprise telecom

Tools

VMware

Kurmi

Telsica

PeterConnects

Job description

SENIOR CISCO VOICE & VIDEO CONFERENCING ENGINEER

• £513 per day via Umbrella
• Full-time onsite – Portsmouth, Stevenage or Newport
• Initial contract until March 2027
• Active SC security clearance essential

ABOUT THE CLIENT

Join an established organisation operating within a secure, international environment, supporting critical enterprise communications infrastructure. You will play an important role in maintaining and improving telephony and video conferencing services, providing technical expertise across Cisco voice and collaboration technologies to ensure reliable day-to-day operations.

THE SENIOR CISCO VOICE & VIDEO CONFERENCING ENGINEER ROLE:

You will provide advanced technical support and maintenance across enterprise telephony and video conferencing infrastructure, resolving complex incidents, supporting projects and ensuring the continued availability and performance of critical communications services.

Key responsibilities will include:

• Providing Level 2 and Level 3 technical support, troubleshooting and resolving incidents relating to telephony and video conferencing systems.
• Supporting and maintaining Cisco Unified Communications infrastructure, including CUCM, Unity Connection, Jabber, IP Phones and associated voice gateways.
• Managing and supporting Cisco Webex and Cisco video conferencing environments, including endpoints, TMS and Pexip.
• Responding to hardware and software requests, investigating technical issues and implementing appropriate resolutions.
• Ensuring the operational maintenance and continued availability of telephony and video conferencing infrastructure.
• Participating in telephony and video conferencing projects, contributing technical knowledge and implementation support.
• Maintaining and updating technical documentation, procedures and knowledge base materials.
• Providing technical knowledge transfer and guidance to other technicians when required.
• Supporting wider operational teams where necessary.

THE SENIOR CISCO VOICE & VIDEO CONFERENCING ENGINEER ESSENTIAL SKILLS:

• Advanced knowledge and practical experience of Cisco VoIP and Unified Communications technologies.
• Strong experience with Cisco CUCM, Unity Connection, Jabber, IP Phones and Cisco voice gateways.
• Experience supporting Cisco Webex and Cisco video conferencing technologies, including endpoints, TMS and Pexip.
• Good understanding of SIP and H.323 protocols.
• Experience providing Level 2 and Level 3 technical support within enterprise environments.
• Understanding of telephony and video conferencing infrastructure maintenance and operational support.
• Good written and spoken English, with the ability to communicate effectively within an international environment.

DESIRABLE SKILLS:

• Knowledge of VMware technologies and vSAN storage.
• Familiarity with Kurmi, Telsica and PeterConnects platforms.
• Understanding of WAN/LAN networking and network security.
• Experience with system administration and PC environments.
• Experience supporting complex enterprise communications infrastructure.