Cisco Telephony & Videoconferencing Engineer - Onsite

eTeam Workforce Limited

Stevenage

Sur place

GBP 55 000 - 75 000

Plein temps

14 jours+

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Résumé du poste

eTeam Workforce Limited is seeking a Cisco Telephony & Videoconferencing Engineer for an onsite role in Stevenage, Hertfordshire. You will lead and implement Cisco Telephony and Videoconferencing projects, support operational teams, manage major incidents, and ensure knowledge transfer to technicians and engineers.

Strong experience with CUCM, Unity, Jabber, CMS, and VMware is required, along with SIP/H.323 expertise.

Qualifications

At least 5 years in a Cisco telephony environment.
Strong knowledge of Cisco Telephony and video conferencing.
Hands-on experience with CUCM, Unity Connection, Jabber and CMS.
Familiarity with SIP/H.323 protocols and endpoints.

Responsabilités

Participate, lead and implement Cisco Telephony & Videoconferencing projects.
Occasionally assist operational teams (L1 & L2) and handle complex incidents.
Manage major incidents (qualification, action plan, resolution, RCA, knowledge).
Perform problem management and update technical documentation (HLD & LLD).
Ensure transfer of skills to technicians and engineers.
Coordinate responses with Capgemini Team Leader/SDM and test configurations.