CISCO TELEPHONY & VIDEO CONFERENCING ENGINEER

LA International; Stevenage; On-site; GBP 65,000 - 90,000; Full time

Job summary

LA International is seeking an experienced Cisco Collaboration Engineer to join a high-performing team supporting and delivering enterprise Unified Communications and Video Conferencing solutions from Stevenage. You will play a key role in project delivery, incident resolution, platform administration and ongoing optimisation of a complex Cisco Collaboration environment.

The role requires hands-on experience with CUCM, Unity Connection, CMS, Expressway, Jaber/Webex, SIP/H.323 and related Cisco

Qualifications

• CCNP Collaboration / Voice is desirable.
• Expressway, CMS and Webex expertise is advantageous.
• Experience with enterprise Voice & Video estates and strong troubleshooting/stakeholder skills are key.
• Willingness to obtain security clearance; past high-level clearance is welcomed.

Responsibilities

• Support and deliver Cisco voice and video projects.
• Resolve complex incidents and technical escalations.
• Maintain and optimise collaboration platforms.
• Support video conferencing infrastructure and endpoints.
• Produce and update technical documentation.
• Work closely with customers, vendors and internal stakeholders.
• Knowledge sharing and mentoring within the team.

Skills

Troubleshooting

Stakeholder management

Tools

CUCM

Unity Connection

CMS

Expressway

MRA

Jabber / Webex

TelePresence & Video

SIP & H.323

CUBE

TMS

VMware

Endpoint & room systems

Job description

Cisco Collaboration Engineer

We're looking for an experienced Cisco Collaboration Engineer to join a high-performing team supporting and delivering enterprise Unified Communications and Video Conferencing solutions.

You'll play a key role in project delivery, technical escalations, incident resolution, platform administration, and the ongoing optimisation of a complex Cisco Collaboration environment.

Key Skills Required:

• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Connection
• Cisco Meeting Server (CMS)
• Cisco Expressway (C & E)
• Mobile Remote Access (MRA)
• Cisco Jabber / Webex
• Cisco TelePresence & Video Conferencing
• SIP & H.323 protocols
• Cisco CUBE
• TMS
• VMware
• Endpoint and room system support

Responsibilities:

• Support and deliver Cisco voice and video projects
• Resolve complex incidents and technical escalations
• Maintain and optimise collaboration platforms
• Support video conferencing infrastructure and endpoints
• Produce and update technical documentation
• Work closely with customers, vendors and internal stakeholders
• Knowledge sharing and mentoring within the team

Desirable:

• CCNP Collaboration / Voice
• Expressway, CMS and Webex expertise
• Experience with enterprise Voice & Video estates
• Strong troubleshooting and stakeholder management skills

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we'll work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.