Senior Business Analyst

The Financial Services Compensation Scheme Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A financial services organization is seeking two Senior Business Analysts for its Customer Operations team in Greater London. This role involves leading a team to deliver business objectives and collaborating with agile teams on projects. Ideal candidates should have significant experience in business analysis and a certification in Business Analysis. Benefits include a competitive pension, medical insurance, and generous leave policies.

Benefits

Employer pension contributions from 9%+

Life assurance and income protection

Private medical and dental insurance

26 days annual leave + bank holidays

Enhanced Maternity, Paternity and Adoption leave

Qualifications

• Significant experience in end-to-end project lifecycles as a business analyst.
• Ability to interpret regulatory requirements into technical solutions.
• Expert knowledge of business process modelling and documentation tools.

Responsibilities

• Lead a team of Business Analysts in delivering project objectives.
• Build relationships with stakeholders and gather requirements.
• Document processes for effective project delivery.

Skills

Business analysis

Stakeholder management

Data analysis

Agile methodologies

Process improvement

Education

Certified Business Analysis Professional

Tools

BPMN

Business documentation tools

Job description

The Vacancy

We are looking for two Senior Business Analysts to join our Customer Operations team on a permanent basis.

The Role

As a Senior Business Analyst at FSCS you will play a crucial role in leading the scheme to navigate change and achieve our goals. You will play a lead role in delivering business objectives through project and improvement initiatives working with all areas of FSCS and managing a small team of Business Analysts.

As a key player in the full lifecycle of delivery, you will work across several projects at the same time and assume a critical role bridging together the business and their requirements and the work of agile delivery teams.

The role holder will work closely with agile teams on the creation and refinement of requirements and user stories including scoring for prioritisation and leading on testing and quality checks. They will lead process improvement opportunities bringing the As Is and to Be state to life by visualising and presenting to key stakeholders at all levels of the business.

Priorities

• Leading a small team of Business Analysts, supporting their development and fostering a high-performance culture through OKR setting and continuous support.
• Building strong relations with stakeholders, acting as an influential and trusted advisor in the design and delivery of the best approach to ensure projects are successful.
• Identifying key stakeholders, understand their needs, gather requirements, analyse and refine these requirements and validate the requirements taking ownership of the full elicitation process through to sign off.
• Documenting processes and other key artifacts for project delivery across a wide variety of departments. Capturing complex elements and translating them into clear process models and supporting documentation.
• Lead on process improvements to enhance efficiency and reduce cost.
• Propose and design technical and process solutions that meet business needs and objectives.
• Analyse data to identify trends, patterns, and insights that inform business decisions.
• Identify suitable processes and analysis working with Project Manager and internal teams to embed them into FSCS.
• Have a deep knowledge of best practices, tools and techniques and be capable in demonstrating them.
• Drawing on the big picture and work experience of architecture and solutions to offer design options.
• Champion policies, guidelines, and procedures. Act as a Subject Matter Expert (SME) for Business Process Management and process modelling.
• Champion agile ways of working ensuring business requirements are translated to delivery via agile teams.

Knowledge, skills and experience

• Significant experience working as a business analyst with demonstrable experience in a senior/leading role in end-to-end project lifecycles.
• Certified in Business Analysis, Certified Business Analysis Professional or equivalent.
• Experience and knowledge of the financial services industry including familiarity with financial products and services.
• An understanding of regulatory frameworks (e.g., the role of the FCA, PRA) and of the nuances of working on a project within a regulated environment.
• Ability to interpret and translate regulatory requirements into business and technical solutions.
• Experience working with cross-functional teams including Operations, Compliance, Risk, Legal, and IT.
• Demonstrated ability to manage multiple concurrent initiatives in a fast-paced environment.
• Knowledge of project risk management principles.
• Ability to influence and challenge stakeholders at all levels.
• Mentoring less experienced analysts and contributing to BA practice development.
• A deep knowledge of project delivery best practices, tools and methodologies including agile and waterfall.
• Expert knowledge and ability to train others on business process modelling and documentation tools along with requirement elicitation and documentation.
• Advanced data analysis and expertise including:
  • Requirements elicitation, documentation, and validation
  • Process modelling (e.g., BPMN)
  • Gap analysis and impact assessments
  • Stakeholder management and facilitation
  • Production of insightful reports and BI
• Ability to quickly develop an understanding of the scheme strategies and priorities and translate that understanding into deliverable activities.
• Strong stakeholder management skills with the ability to influence at all levels.
• Excellent communication and interpersonal skills.

Benefits

• Employer pension contributions from 9%+ dependant on your contributions and length of service.
• Life assurance, income and critical illness protection.
• Private medical and dental insurance.
• EAP and Virtual GP.
• 26 days annual leave + bank holidays and option to sell 5 or buy up to 9 additional days per annum to suit your lifestyle.
• Enhanced Maternity, Paternity and Adoption leave - 6 months full pay.
• Additional discounts and options to earn rewards to spend at your choice of retailer.

To Apply

Use the Apply Now button to apply with your CV.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If there are additional options you'd like to request, please contact [e-mail]. We also offer reasonable adjustments on the job.