Senior Backend Engineer

Zendesk; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading customer service technology firm in Greater London is looking for an experienced engineer to develop components and services. You will work with a dynamic team to architect complex applications and enhance existing products. Candidates must be skilled in NodeJS and demonstrate a collaborative spirit. The role supports a hybrid work model, requiring partial attendance in-office.

Qualifications

• Communicative, experienced engineer focused on disruptive technology.
• Pro-active team player who enjoys helping the team deliver.
• Fosters a culture of continuous feedback for growth.

Responsibilities

• Maintain and develop components and services.
• Architect complex applications using well-accepted design patterns.
• Improve code base and develop new product features.

Skills

Writing robust code

Microservices architecture

Creating fast database queries

Coaching and mentoring

Effective communication skills

Experience with NodeJS

Experience with MongoDB

Experience with TypeScript

Job description

Key Responsibilities

• Maintain and develop components and services together with your team
• Architect and implement complex applications, using well accepted design patterns leveraging our AI to transform the customer service industry.
• Craft and maintain high traffic services and APIs in a team of experienced software engineers.
• Anticipate future use cases and developments to strategize and design a microservice infrastructure that connects to multiple third party systems.
• Improve our code base and processes and develop new product features.
• Become part of the backend chapter, a community where everyone has an impact on the architecture of the system. From gathering feedback on your designs, educating others about patterns you are an expert in, to owning complex, cross‑team tech initiatives.
• Stay up to date on industry trends, helping drive us to innovate, learn and experiment with new tools and technologies to continuously

What you bring to the role

We’re looking for a communicative, experienced engineer who takes pride in producing disruptive technology products, built upon logical, simple and effective solutions to complex issues.

• Skills and confidence in writing robust code to build high‑performing applications
• Knowledgeable on microservices architecture, design patterns and best practices
• Ability to create fast database queries for large amounts of data.
• A positive, pro‑active team player who is passionate about their craft, is keen to take part in product discussions, and cares about helping the team deliver.
• You enjoy coaching and enabling others and are a natural motivator and enthusiastic mentor.
• Reliable and transparent engineering, regularly unit testing and documenting your work.
• You foster and champion a culture of continuous feedback and utilize it as a tool for growth
• Drive for continuous learning, with the ability to get up to speed with new systems and concepts quickly.
• Good communication skills, high proficiency in English with the ability to adapt communication style to given audience and situation.
• Experience with NodeJS (ES7), MongoDB, Typescript.

Our tech Stack

TypeScript, MongoDB, Elasticsearch, Google Pub/Sub, Sentry, Redis, Kubernetes, Terraform, ArgoCD, Grafana, GitHub

Interview Process

1. Initial Call with Talent Team - 15 mins
2. Interview with one member of the Hiring Team - 45 minutes
3. Take‑home technical challenge
4. A technical interview with two of our developers to talk more in‑depth about your technical experience and answer any questions you might have - 1 hour
>Final interview with 2 of the following: CTO or Engineering Manager/Director - 45 minutes

Hybrid

In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to [e-mail] with your specific accommodation request.