Automotive Parts & Service Advisor - Customer Focused

ACS Automotive; Thames Ditton; On-site; GBP 32,000 - 38,000; Full time

Job summary

ACS Automotive in Thames Ditton is seeking a Parts / Service Advisor to welcome customers, handle enquiries by phone and in person, and manage workshop bookings.

You will explain work required, prepare estimates, order parts, and keep customers informed while coordinating with technicians to keep the day running smoothly. The role suits a friendly, organised professional who enjoys fast-paced aftersales environments.

Qualifications

• You’ll have experience in an automotive parts or service department, with a friendly approach and the ability to stay organised when things get busy.
• You’ll be comfortable talking to customers, working with technicians and taking ownership of enquiries from start to finish.
• You’ll care about getting things right and giving customers a reason to return.

Responsibilities

• Welcoming customers and handling enquiries over the phone and in person.
• Booking vehicles into the workshop and keeping customers updated on progress.
• Explaining work required, preparing estimates and gaining customer authorisation.
• Identifying, ordering and supplying parts for workshop jobs and customer enquiries.
• Liaising with technicians to help work run smoothly.
• Keeping bookings, parts records and invoices accurate and up to date.

Skills

Communication

Teamwork

Customer service

Job description

ACS Automotive in Thames Ditton is seeking a Parts / Service Advisor to welcome customers, handle enquiries by phone and in person, and manage workshop bookings.

You will explain work required, prepare estimates, order parts, and keep customers informed while coordinating with technicians to keep the day running smoothly. The role suits a friendly, organised professional who enjoys fast-paced aftersales environments.