Senior Associate, Client Services – Global Liquidity & Margin Services

BNY Mellon; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global financial services company in London is seeking a Senior Associate, Client Services to enhance client relationships and address operational issues. Ideal candidates should have a strong background in client-facing roles and an understanding of liquidity products. The role emphasizes teamwork and attention to detail, requiring a Bachelor's degree or equivalent experience. Offers competitive compensation and benefits.

Benefits

Competitive compensation

Generous paid leaves

Wellbeing programs

Qualifications

• Several years in a client-facing role.
• Experience in operations and/or client services.
• Strong time management skills.

Responsibilities

• Build and maintain client relationships.
• Resolve moderately complex operational issues.
• Monitor client inquiries and escalate complex issues.

Skills

Client relationship management

Understanding of liquidity products

Attention to detail

Project management

Team player

Education

Bachelor's degree or equivalent

Job description

Overview

Senior Associate, Client Services – Markets

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what

We’re seeking a future team member for the role of Senior Associate, Client Service to join our Global Liquidity & Margin Services team. This role is in London.

Responsibilities

• Working closely with our Sales / Relationship Management, Product, Regulatory teams, Risk, Compliance, and Legal to improve and build new and existing client relationships.
• Supporting clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
• Monitoring client inquiries, resolving non-routine issues and escalating complex issues as needed
• Participating in internal activities and initiatives designed to improve the client experience
• Utilizing problem-solving skills and best judgement to interpret information and to provide our clients with information related to BNY products

Qualifications

• Several years in a client facing role.
• Good understanding of different liquidity products, Collateral segregation, Money Market Funds, Cash deposits, Client Money accounts
• Ability to build relationships across BNY lines of business and act as a client advocate within BNY
• Attention to detail and accuracy, and good time management.
• Project management experience (preferred)
• Bachelor’s degree or the equivalent combination of education and experience is required
• Experience in an operational area and/or client services
• Great team player

Awards and News

Our Awards and News:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Equal Employment Opportunity

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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