Senior Apple Mac & JAMF Pro Specialist

Leeds City College; Leeds; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Staff development opportunities

Pension scheme

Flexible working where possible

Job summary

Leeds Conservatoire within the Luminate Education Group seeks a Senior Apple Mac Specialist to manage and support Apple devices across the campus and group. You will work with JAMF Pro, Apple Business Manager and ADE to deploy, secure and maintain Mac environments for teaching, learning and operations.

Experience with music software (Avid Sibelius, Pro Tools, Logic Pro, Ableton) and strong customer-focused IT support are essential; JAMF qualification is a plus and full training provided.

Qualifications

• Level 3 qualifications in English and Maths, with an IT related qualification or proven experience in an IT Service Support role.
• Ability to deliver exceptional customer-focused IT support services with high levels of customer satisfaction.
• Strong knowledge and technical support experience across Apple operating systems including Apple macOS/iOS and Microsoft supporting.
• Experience and knowledge of music technology applications including Avid Sibelius, Avid Pro Tools, Logic Pro and Ableton would be desirable.
• A JAMF qualification would be desirable, but not essential as full training will be provided.

Responsibilities

• Install, support, and maintain Apple devices and associated hardware used for teaching and learning and business support.
• Liaise between Leeds Conservatoire, Luminate Education Group and third-party suppliers on the implementation, support and development of Apple technologies.
• Manage both on premise and the cloud-based JAMF Pro device management platform, including the deployment, configuration, security and lifecycle management of Apple devices.
• Have a knowledge of music technology applications, for example Avid Sibelius, Avid Pro Tools, Logic Pro and Ableton would be desirable.
• Administer and maintain the JAMF Pro environment, ensuring Apple devices are securely managed, compliant and operating effectively across the organisation.
• Design, implement and maintain device enrolment processes using JAMF Pro.
• Create, test and deploy software packages, policies, configuration profiles and scripts to Apple devices using JAMF Pro.

Skills

Apple macOS/iOS support

Microsoft support

JAMF Pro administration

Education

Level 3 English and Maths, IT-related qualification or IT experience

Tools

Avid Sibelius

Avid Pro Tools

Logic Pro

Ableton Live

Job description

Leeds Conservatoire within the Luminate Education Group seeks a Senior Apple Mac Specialist to manage and support Apple devices across the campus and group. You will work with JAMF Pro, Apple Business Manager and ADE to deploy, secure and maintain Mac environments for teaching, learning and operations.

Experience with music software (Avid Sibelius, Pro Tools, Logic Pro, Ableton) and strong customer-focused IT support are essential; JAMF qualification is a plus and full training provided.