Senior Apple Mac Specialist

Leeds City College; Leeds; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Staff development opportunities

Pension scheme

Flexible working where possible

Job summary

Leeds Conservatoire within the Luminate Education Group seeks a Senior Apple Mac Specialist to manage and support Apple devices across the campus and group. You will work with JAMF Pro, Apple Business Manager and ADE to deploy, secure and maintain Mac environments for teaching, learning and operations.

Experience with music software (Avid Sibelius, Pro Tools, Logic Pro, Ableton) and strong customer-focused IT support are essential; JAMF qualification is a plus and full training provided.

Qualifications

• Level 3 qualifications in English and Maths, with an IT related qualification or proven experience in an IT Service Support role.
• Ability to deliver exceptional customer-focused IT support services with high levels of customer satisfaction.
• Strong knowledge and technical support experience across Apple operating systems including Apple macOS/iOS and Microsoft supporting.
• Experience and knowledge of music technology applications including Avid Sibelius, Avid Pro Tools, Logic Pro and Ableton would be desirable.
• A JAMF qualification would be desirable, but not essential as full training will be provided.

Responsibilities

• Install, support, and maintain Apple devices and associated hardware used for teaching and learning and business support.
• Liaise between Leeds Conservatoire, Luminate Education Group and third-party suppliers on the implementation, support and development of Apple technologies.
• Manage both on premise and the cloud-based JAMF Pro device management platform, including the deployment, configuration, security and lifecycle management of Apple devices.
• Have a knowledge of music technology applications, for example Avid Sibelius, Avid Pro Tools, Logic Pro and Ableton would be desirable.
• Administer and maintain the JAMF Pro environment, ensuring Apple devices are securely managed, compliant and operating effectively across the organisation.
• Design, implement and maintain device enrolment processes using JAMF Pro.
• Create, test and deploy software packages, policies, configuration profiles and scripts to Apple devices using JAMF Pro.

Skills

Apple macOS/iOS support

Microsoft support

JAMF Pro administration

Education

Level 3 English and Maths, IT-related qualification or IT experience

Tools

Avid Sibelius

Avid Pro Tools

Logic Pro

Ableton Live

Job description

About The Role

Luminate Education Group is looking for a Senior Apple Mac Specialist to provide support for the Apple Mac systems and devices at Leeds Conservatoire and the wider group. The ITSS (Information Technology Support Services) department is the Groups centralised IT support team for the Luminate Education Group. The department provides technical support and management for Apple devices and associated infrastructure across the group, supporting teaching, learning and business operations. Working closely with Leeds Conservatoire, internal teams and third-party suppliers, the department oversees the deployment, configuration, security and lifecycle management of Apple technology using JAMF Pro, Apple Business Manager and Automated Device Enrolment. It also supports specialist music technology applications, including Avid Sibelius, Avid Pro Tools, Logic Pro and Ableton Live, ensuring staff and students have access to reliable, secure and effective technology to support teaching, learning and creative practice.

What You Will Do

• Install, support, and maintain Apple devices and associated hardware used for teaching and learning and business support.
• Liaise between Leeds Conservatoire, Luminate Education Group and third-party suppliers on the implementation, support and development of Apple technologies.
• Manage both on premise and the cloud-based JAMF Pro device management platform, including the deployment, configuration, security and lifecycle management of Apple devices.
• Have a knowledge of music technology applications, for example Avid Sibelius, Avid Pro Tools, Logic Pro and Ableton Live.
• Administer and maintain the JAMF Pro environment, ensuring Apple devices are securely managed, compliant and operating effectively across the organisation.
• Design, implement and maintain device enrolment processes using JAMF Pro.
• Create, test and deploy software packages, policies, configuration profiles and scripts to Apple devices using JAMF Pro.

About You

• Level 3 qualifications in English and Maths, with an IT related qualification or proven experience in an IT Service Support role.
• Ability to deliver exceptional customer-focused IT support services with high levels of customer satisfaction.
• Strong knowledge and technical support experience across Apple operating systems including Apple macOS/iOS and Microsoft supporting
• Experience and knowledge of music technology applications including Avid Sibelius, Avid Pro Tools, Logic Pro and Ableton would be desirable.
• A JAMF qualification would be desirable, but not essential as full training will be provided.

Benefits

• Curriculum and Management: 44 days plus bank holidays
• Curriculum support and business support: 39 days plus bank holidays
• Teachers’ Pension Scheme
• Local Government Pension Scheme
• People’s Pension Scheme
• Annual staff conference plus 2 additional staff development days.
• Qualifications Including PGCE, Apprenticeships, Leadership And Management Courses.
• Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
• Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
• Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.

About Us

Luminate Education Group is a collective of education providers based in Yorkshire with one clear purpose: to make a positive difference to people’s lives through genuinely transformative education and training. We offer a wide range of job vacancies across our business support functions - Finance, Human Resources, ITSS, Marketing, Communications, Executive Support, Estates and Food Services. Our large size and diverse range of member organisations means there are always exciting opportunities to progress. As an education provider, we are committed to lifelong learning and investing in our workforce, and you’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. Luminate Education Group consists of; Harrogate College, Keighley College, Leeds City College, Leeds Sixth Form College, Pudsey Sixth Form College, Leeds Conservatoire and University Centre Leeds.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

EQUALITY, DIVERSITY AND INCLUSION

Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please to learn more about our EDI objectives.

RECRUITMENT AGENCIES

We do not accept unsolicited CV’s and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.