Senior AP Support Lead — Hybrid/Remote

NHS; Cardiff; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A public health service organization in Cardiff is seeking a Senior Customer Support Assistant for its Accounts Payable Department. The role includes handling customer enquiries, ensuring timely payment runs, and supporting the team leader. Candidates should have strong communication skills and experience in customer service. The position offers a flexible working environment, with the option to work from home. Knowledge of the Welsh language is an asset, but not mandatory. This is a fixed-term role until 31/12/2026.

Benefits

Comprehensive benefits package

Flexible working options

Qualifications

• Experience in a Customer Service Role is required.
• Welsh Language Skills are desirable for applicants.

Responsibilities

• Be the first point of contact for all Accounts Payable enquiries.
• Communicate effectively with stakeholders offering solutions to queries.
• Review and reconcile statements of outstanding invoices from suppliers.

Skills

Excellent communication skills

Customer service experience

Tactful and diplomatic

Job description

A public health service organization in Cardiff is seeking a Senior Customer Support Assistant for its Accounts Payable Department. The role includes handling customer enquiries, ensuring timely payment runs, and supporting the team leader. Candidates should have strong communication skills and experience in customer service. The position offers a flexible working environment, with the option to work from home. Knowledge of the Welsh language is an asset, but not mandatory. This is a fixed-term role until 31/12/2026.