Senior Aftersales Advisor: Customer Care & Workshop Booking

Allen Motor Group; Gravesend; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

30 days holiday

Discounts on MOTs, services and parts

Life assurance

Refer a friend £1,000

Full training and progression

Job summary

Allen Motor Group’s Ford dealership in Gravesend is seeking a Senior Aftersales Advisor to deliver outstanding customer service. You will inform customers about vehicle service needs, answer questions, and guide them through the service journey.

The role is full-time, Monday to Friday with 1 in 4 Saturdays, offering a competitive base salary. The package includes a basic salary of £30,000–£33,000, with commission and holiday entitlement.

Qualifications

• Excellent organisational and administrative skills.
• Full UK driving licence required.
• Great attention to detail.
• Experience in automotive aftersales is advantageous but not required.

Responsibilities

• Update customers on their vehicle and any potential work to be done.
• Ensure all recorded information is accurate and stored correctly.
• Book vehicles into the workshop.
• Achieve set performance targets by upselling products.
• Ensure adherence to GDPR guidelines.

Skills

Customer service

Organisational skills

Attention to detail

Full UK driving licence

Computer software systems

Job description

Allen Motor Group’s Ford dealership in Gravesend is seeking a Senior Aftersales Advisor to deliver outstanding customer service. You will inform customers about vehicle service needs, answer questions, and guide them through the service journey.

The role is full-time, Monday to Friday with 1 in 4 Saturdays, offering a competitive base salary. The package includes a basic salary of £30,000–£33,000, with commission and holiday entitlement.