Senior Aftersales Advisor – Automotive (Commission)

Allen Ford; Gravesend; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

30 days holiday

Commission & bonuses

Discounts on services/parts

Life assurance

Refer a friend £1,000

Training & progression

Job summary

Allen Motor Group in Gravesend is seeking a Senior Aftersales Advisor for our Ford dealership. You’ll use your standout customer service skills to keep customers informed about their vehicle servicing and to advise on any questions or queries they may have.

The role is a full-time permanent position, Monday to Friday with 1 in 4 Saturdays, offering a £30,000–£33,000 basic salary and a path to progression within the group.

Qualifications

• Excellent organisational and administrative skills.
• A full UK driving licence.
• Great attention to detail.
• A background in customer service would be highly advantageous.
• Experience using computer software systems.

Responsibilities

• Updating customers on their vehicle and any potential work that needs to be done.
• Ensuring all recorded information is accurate and stored correctly.
• Booking vehicles into the workshop.
• Achieving set performance targets by upselling products.
• Ensuring adherence to all GDPR guidelines.

Skills

Organisational skills

Administrative skills

Full UK driving licence

Attention to detail

Customer service experience

Computer software experience

Job description

Allen Motor Group in Gravesend is seeking a Senior Aftersales Advisor for our Ford dealership. You’ll use your standout customer service skills to keep customers informed about their vehicle servicing and to advise on any questions or queries they may have.

The role is a full-time permanent position, Monday to Friday with 1 in 4 Saturdays, offering a £30,000–£33,000 basic salary and a path to progression within the group.