Senior Aftersales Advisor - Gravesend Ford

Allen Motor Group; Gravesend; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

30 days holiday

Discounts on MOTs, services and parts

Life assurance

Refer a friend £1,000

Full training and progression

Job summary

Allen Motor Group’s Ford dealership in Gravesend is seeking a Senior Aftersales Advisor to deliver outstanding customer service. You will inform customers about vehicle service needs, answer questions, and guide them through the service journey.

The role is full-time, Monday to Friday with 1 in 4 Saturdays, offering a competitive base salary. The package includes a basic salary of £30,000–£33,000, with commission and holiday entitlement.

Qualifications

• Excellent organisational and administrative skills.
• Full UK driving licence required.
• Great attention to detail.
• Experience in automotive aftersales is advantageous but not required.

Responsibilities

• Update customers on their vehicle and any potential work to be done.
• Ensure all recorded information is accurate and stored correctly.
• Book vehicles into the workshop.
• Achieve set performance targets by upselling products.
• Ensure adherence to GDPR guidelines.

Skills

Customer service

Organisational skills

Attention to detail

Full UK driving licence

Computer software systems

Job description

Allen Motor Group are currently looking to employ a Senior Aftersales Advisor to join our Ford dealership in Gravesend. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.

As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:

• Updating customers on their vehicle and any potential work that needs to be done
• Ensuring all recorded information is accurate and stored correctly
• Booking vehicles into the workshop
• Achieving set performance targets by upselling products
• Ensuring adherence to all GDPR guidelines

This position is offered on a Full-time permanent basis, Monday - Friday & 1 in 4 Saturday's, £30,000 to £33,000 basic salary, reporting to the Aftersales Manager.

Do I need experience?

No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:

• Excellent organisational and administrative skills
• A full UK driving licence
• Great attention to detail
• A background in customer service would be highly advantageous
• Experience using computer software systems

Why Allen Motor Group?

In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT's, services and parts
• Life assurance benefit, at no cost to yourself
• £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.