Aftersales Advisor - Swindon Ford

Allen Ford; Swindon; Hybrid; GBP 31,000 - 35,000; Full time

Benefits offered by this job

30 days holiday + banK holidays

MOT/services/parts discounts

Life assurance

Refer a friend scheme

Full training and support

Job summary

Allen Motor Group in Swindon is recruiting an Aftersales Advisor to join our Ford dealership. You will keep customers informed about their vehicles, book workshops, and upsell services to achieve targets while following GDPR guidelines.

The role is a full-time permanent position with a 46.33-hour week, Monday to Friday and 1 in 3 Saturdays. The basic salary is £31,000 with an OTE of £35,000, reporting to the Aftersales Manager.

Qualifications

• Excellent organisational and administrative skills.
• A full UK driving licence.
• Great attention to detail.
• A background in customer service would be highly advantageous.
• Experience using computer software systems.

Responsibilities

• Update customers on vehicle status and potential work.
• Ensure all information is recorded accurately and stored correctly.
• Book vehicles into the workshop.
• Aim to hit targets by upselling products.
• Comply with GDPR guidelines.

Skills

Organisational skills

Administrative skills

Full UK driving licence

Attention to detail

Customer service experience

Tools

Computer software systems

Job description

Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Swindon. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.

As an Aftersales Advisor you'll have some key tasks and activities within your area of responsibility:

• Updating customers on their vehicle and any potential work that needs to be done
• Ensuring all recorded information is accurate and stored correctly
• Booking vehicles into the workshop
• Achieving set performance targets by upselling products
• Ensuring adherence to all GDPR guidelines

This position is offered on a Full-time permanent basis, 46.33 hour working week, Monday - Friday & 1 in 3 Saturday's, £31,000 basic salary and an OTE of £35,000 reporting to the Aftersales Manager.

Do I need experience?

No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:

• Excellent organisational and administrative skills
• A full UK driving licence
• Great attention to detail
• A background in customer service would be highly advantageous
• Experience using computer software systems

Why Allen Motor Group?

In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT's, services and parts
• Life assurance benefit, at no cost to yourself
• £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.

But don't just take our word for it, see what Ash, one of our Aftersales Advisors has to say about the job! - https://youtu.be/YZZ5ddKnMjI