Aftersales Advisor - Customer Experience & Workshop

Allen Ford; Swindon; Hybrid; GBP 31,000 - 35,000; Full time

Benefits offered by this job

30 days holiday + banK holidays

MOT/services/parts discounts

Life assurance

Refer a friend scheme

Full training and support

Job summary

Allen Motor Group in Swindon is recruiting an Aftersales Advisor to join our Ford dealership. You will keep customers informed about their vehicles, book workshops, and upsell services to achieve targets while following GDPR guidelines.

The role is a full-time permanent position with a 46.33-hour week, Monday to Friday and 1 in 3 Saturdays. The basic salary is £31,000 with an OTE of £35,000, reporting to the Aftersales Manager.

Qualifications

• Excellent organisational and administrative skills.
• A full UK driving licence.
• Great attention to detail.
• A background in customer service would be highly advantageous.
• Experience using computer software systems.

Responsibilities

• Update customers on vehicle status and potential work.
• Ensure all information is recorded accurately and stored correctly.
• Book vehicles into the workshop.
• Aim to hit targets by upselling products.
• Comply with GDPR guidelines.

Skills

Organisational skills

Administrative skills

Full UK driving licence

Attention to detail

Customer service experience

Tools

Computer software systems

Job description

Allen Motor Group in Swindon is recruiting an Aftersales Advisor to join our Ford dealership. You will keep customers informed about their vehicles, book workshops, and upsell services to achieve targets while following GDPR guidelines.

The role is a full-time permanent position with a 46.33-hour week, Monday to Friday and 1 in 3 Saturdays. The basic salary is £31,000 with an OTE of £35,000, reporting to the Aftersales Manager.